Solved

Clearing the Exchange Cache in Entourage

Posted on 2012-04-12
3
690 Views
Last Modified: 2012-05-08
We have a user who routinely has trouble receiving her Exchange-based email in Entourage even though it always comes through just fine on her BlackBerry. Clearing the Exchange cache in Entourage will allow her to start receiving emails again as explained in this link:
http://saturn.med.nyu.edu/it/help/email/mac/how-empty-cache-in-entourage

However, user would prefer to not have to go through these steps. Looking for an alternate solution that would circumvent this procedure.

Thanks in advance.
0
Comment
Question by:anuneznyc
3 Comments
 
LVL 53

Expert Comment

by:strung
ID: 37840728
I don't think you are going to find anything simpler.
0
 
LVL 22

Accepted Solution

by:
chakko earned 200 total points
ID: 37841215
you could try an applescript for the user, then they just need to run it.

http://www.tech-archive.net/Archive/Mac/microsoft.public.mac.office.entourage/2008-06/msg00734.html

example:

tell application "Microsoft Entourage"
empty cache of every folder of Exchange account 1
end tell
0
 

Author Comment

by:anuneznyc
ID: 37866356
Thanks for the feedback. Seems like this shouldn't be happening as often as it is. Perhaps this is a known issue in Entourage?

Are there any settings that could be changed on the Exchange server to prevent this from happening so often?
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question