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ict-torquilclark

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Sudden issue launching Citrix session

A user in my company is unable to run launch.ica today, but could yesterday. He has a new HP laptop, windows 7 64 bit. IE 9.0.8112.16421. Citrix receiver 3.1 has been newly loaded today.

In IE the choice to run or save launch.ica appears, run or "save and run" just result in a long pause, save does save the launch.ica file. it does not run from the saved location.
Have tried Google Chrome and Mozilla Firefox too without success.

In Safety - Active X filtering is disabled
In the registry HK_CLASSES_ROOT\PROTOCOLS|Filter\application/x-ica has been renamed to disable the mime filter
Do Not save encrypted pages to disk is NOT selected in Internet Options

Can you help please?
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Sharon Seth
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You should be seeing a citrix launcher somewhere in the tray or o the desktop . Try launching it from there and see what msgs you see
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The issue is resolved for now.