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It sounds like something changed within the operating system itself. &nbsp;Try using the <b>System Restore</b> function to drop back to a snapshot of the OS prior to when this problem first started:<br />
<br />
<a href="http://www.sevenforums.com/tutorials/700-system-restore.html" rel="ugc">How to Do a System Restore in Windows 7</a>
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It sounds like something changed within the operating system itself.  Try using the System Restore function to drop back to a snapshot of the OS prior to when this problem first started:

How to Do a System Restore in Windows 7 [http://www.sevenforums.com/tutorials/700-system-restore.html]

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Since it is a laptop, you can probably remove the CD and reseat it.<br />
Also you might try cleaning the laser eye with alcohol and a lens paper. &nbsp;If that doesn't work call Dell for a replacement.
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Since it is a laptop, you can probably remove the CD and reseat it.
Also you might try cleaning the laser eye with alcohol and a lens paper.  If that doesn't work call Dell for a replacement.

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Could be a bad drive where it doesn't read discs anymore. &nbsp;Try with another CD to test as well as swapping out the CDR Drive.<br />
<br />
In device manager, the drive shows up correctly right?
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Could be a bad drive where it doesn't read discs anymore.  Try with another CD to test as well as swapping out the CDR Drive.

In device manager, the drive shows up correctly right?

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To determine whether it is a Windows problem or faulty drive, try to boot from a bootable CD or DVD. It does appear to be a faulty drive but try suggestions to reseat drive and clean lens if boot test fails.
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To determine whether it is a Windows problem or faulty drive, try to boot from a bootable CD or DVD. It does appear to be a faulty drive but try suggestions to reseat drive and clean lens if boot test fails.

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<div class="content wysiwyg-content">
i have a user who has windows 7 professional in his dell laptop.<br />
<br />
when he puts cd or dvd &nbsp;in her dvd/cd rom device it doesn't recognize. it says that there is no cd or dvd in the drive.<br />
<br />
earlier till last week she could burn the discs but not now.<br />
<br />
any thing to be checked.
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i have a user who has windows 7 professional in his dell laptop.

when he puts cd or dvd  in her dvd/cd rom device it doesn't recognize. it says that there is no cd or dvd in the drive.

earlier till last week she could burn the discs but not now.

any thing to be checked.

windows 7

A laptop or notebook is a portable personal computer with a clamshell form factor, suitable for mobile use. Although originally there was a distinction between laptops and notebooks, the former being bigger and heavier than the latter, there is often no longer any difference. Laptops are commonly used in a variety of settings, such as at work, in education, and for personal multimedia. A laptop combines the components, inputs, outputs and capabilities of a desktop computer, including the display screen, speakers, a keyboard, and pointing devices (such as a touchpad or trackpad) into a single unit. The device can be powered either from a rechargeable battery or by mains electricity from an AC adapter.

Laptops Notebooks

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

Components are those devices that are internal to a computer -- the PC boards, the central processor (CPU), the memory (RAM), disk and video controllers and so on.

Components

Since 1984, Dell has been delivering technology to fit your life.
Dell is in Enterprise, Home Office and Consumer sectors of the market, supplying a broad range of customizable desktops, laptops, notebooks, servers, storage, and network devices.