Solved

windows 7

Posted on 2012-04-12
5
284 Views
Last Modified: 2016-11-23
i have a user who has windows 7 professional in his dell laptop.

when he puts cd or dvd  in her dvd/cd rom device it doesn't recognize. it says that there is no cd or dvd in the drive.

earlier till last week she could burn the discs but not now.

any thing to be checked.
0
Comment
Question by:pramod1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 28

Expert Comment

by:Run5k
ID: 37837860
It sounds like something changed within the operating system itself.  Try using the System Restore function to drop back to a snapshot of the OS prior to when this problem first started:

How to Do a System Restore in Windows 7
0
 
LVL 17

Expert Comment

by:pjam
ID: 37837893
Since it is a laptop, you can probably remove the CD and reseat it.
Also you might try cleaning the laser eye with alcohol and a lens paper.  If that doesn't work call Dell for a replacement.
0
 
LVL 16

Expert Comment

by:l33tf0b
ID: 37838022
Could be a bad drive where it doesn't read discs anymore.  Try with another CD to test as well as swapping out the CDR Drive.

In device manager, the drive shows up correctly right?
0
 
LVL 32

Expert Comment

by:willcomp
ID: 37838397
To determine whether it is a Windows problem or faulty drive, try to boot from a bootable CD or DVD. It does appear to be a faulty drive but try suggestions to reseat drive and clean lens if boot test fails.
0
 
LVL 44

Accepted Solution

by:
Darr247 earned 500 total points
ID: 37838759
Run the hardware troubleshooter
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

If it still doesn't work...
Click the orb/start icon, type in devmgmt.msc and click the one at the top in the Programs (1).
(enter an admin password if prompted)
Expand the DVD/CD-ROM drives category.
Right-click the drive and choose Uninstall.
Reboot and the drive will be detected and its drivers reinstalled.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS MS program to expedite the adoption of cloud by Fortune 1000 and Global 2000 companie…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question