Office 365 - Emails enjoying the Deleted Items.
Posted on 2012-04-12
I've got a bit of a weird one.
We have recently set up a brand spanking new Office 365 account for one of our customers. They had Tesco email before which is now forwarding over to the new emails on a new domain we have set up.
We are getting reports of all emails being moved into the deleted items upon arrival. We have got Outlook set up on 5 machines with the same exhcange account. We have disabled the mail scanner in the anti-virus (AVG) and we've done some digging as to what could be causing it, with no luck.
We have sent test email after test email to that account and they are all going into the inbox and not deleted items. Because we are also on Office 365, we thought that for some reason they might be going through properly. So I tried to send one from my personal Gmail account, which went into the inbox also.
I have been advised that no-one is deleting them (as this would obviously put the emails in deleted items in everyone's Outlook).
We don't know were to go with this now and could really use some help.
I'll be happy to provide any more information. Just let me know what you need.