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Office 365 - Emails enjoying the Deleted Items.

Posted on 2012-04-12
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Last Modified: 2012-06-21
Hi Guys,

I've got a bit of a weird one.

We have recently set up a brand spanking new Office 365 account for one of our customers. They had Tesco email before which is now forwarding over to the new emails on a new domain we have set up.

We are getting reports of all emails being moved into the deleted items upon arrival. We have got Outlook set up on 5 machines with the same exhcange account. We have disabled the mail scanner in the anti-virus (AVG) and we've done some digging as to what could be causing it, with no luck.

We have sent test email after test email to that account and they are all going into the inbox and not deleted items. Because we are also on Office 365, we thought that for some reason they might be going through properly. So I tried to send one from my personal Gmail account, which went into the inbox also.

I have been advised that no-one is deleting them (as this would obviously put the emails in deleted items in everyone's Outlook).

We don't know were to go with this now and could really use some help.

I'll be happy to provide any more information. Just let me know what you need.

Regards

Ben
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Question by:Staffordshire_IT
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Expert Comment

by:rjccomps
ID: 37838648
Kind of hard to troubleshoot without seeing what emails are being put in there....have you checked the rules to make sure nobody has created a rule to move emails to deleted. It would have to be pretty specific if none of your test emails are being moved.
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Expert Comment

by:David Johnson, CD, MVP
ID: 37843827
Instead of the forwarding do an import via office 365
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Accepted Solution

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Staffordshire_IT earned 0 total points
ID: 37850110
I think we may have found the problem.

A user has the emails set up their iPhone. They are on holiday at present so I believe she may be deleting them from her iPhone, which is moving the mail into the deleted items on the PCs.

I'll keep you posted, but I think we may have resolved this, we will just have to wait for her to get back and then I will update you.
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Author Closing Comment

by:Staffordshire_IT
ID: 37880069
User was deleting emails on iPhone while on holiday.
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