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One PC unable to access Exchange/Connect to Outlook

Posted on 2012-04-12
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Last Modified: 2012-08-14
I have one user today whose Outlook I cannot get to connect. I also cannot access Email if I login as my account on that PC so its something on the PC not the account. Just to be sure i tried recreating his windows and outlook profile but it won't connect. It just says disconnected on the right bottom corner of Outlook.

From that station he can access the server file shares, the internet. there appears to be no network problems. He can access his email through OWA. Is there something station specific that would block connecting through Outlook
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Question by:Axis52401
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3 Comments
 
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Expert Comment

by:achaldave
ID: 37838502
Can you resolve exchange server name from that machine? Check C:\windows\system32\drivers\etc\hosts file for any incorrect entry for exchange server.

Also if the machine is laptop and has wireless connection connected, disconnect wireless and try after running ipconfig /flushdns and if it works make sure wireless connection has last priority under  network bindings
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Author Comment

by:Axis52401
ID: 37839275
Yes DNS resolution seems to be working. I also tried creating a new Outlook profile and using the IP address of the mail server instead of the name and get the same problem.
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Accepted Solution

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achaldave earned 1500 total points
ID: 37839534
Any errors in eventlogs on server and workstation side? Also check if the outlook is set to work in offline mode and connection property of mail account under profile configuration. try loading outlook in safe mode "outlook /safe" to rule out any add-in causing this issue. Check if security log is full on the machine.
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