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Unable to open embedded pdf in Word 2010

Posted on 2012-04-12
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Last Modified: 2016-03-28
I have a user who is emailing a large word document to several other users.  This is a Word 2007 file which contains embedded pdf files.  I have one user who is within our network and is able to open the embedded files.  Another user, who is not on our network, is unable to open the files - an error is received indicating the source file can not be found.

Any ideas as to why this is happening?  The file is not corrupt because some users can open it.  My understading is because it's an embedded file, it should be able to be opened by users both in & outside the network.

Thank you
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Question by:TricanWS
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10 Comments
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37838984
Check the version of Word with which it is embedded and the user who is not able to open.
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Author Comment

by:TricanWS
ID: 37839455
Thanks Anuroopsundd.

Both users are using Office 2010.
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LVL 3

Expert Comment

by:algorith
ID: 37843347
If the file is saved as a .docx, it may have embedded links to the extra content, as opposed to the actual content? You could try checking this by looking inside the .docx file.  
 
The .docx format is a zip archive - it can be opened using an unzip program like 7-zip (in particular using the "open archive" function)

Once it is open, look under
    word
        embeddings
            oleObject1.bin
                CONTENTS
This is the actual pdf file, if it is available.  In my test case I can extract this as a file, rename it to have a .pdf extension, and then open it directly with acrobat.
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Author Comment

by:TricanWS
ID: 37843397
Thanks Algorith.

The file was created in Office 2007 so it is a .doc not a .docx.  

The users are not saving the file, they are opening it within Outlook.

The users trying to open the file are on Office 2010 and some can open the file, so the actual content is there.
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LVL 3

Expert Comment

by:algorith
ID: 37843638
.doc files have mostly the same junk as .docx, just in the old proprietary format. I never figured out how to see their contents, though.

Are there any out-of-network users that can open the embedded pdf?  I still wonder if the embedded contents might be a link rather than the actual file?   Either that, or Outlook may be doing "security"...I am no help in that case...
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LVL 32

Expert Comment

by:Paul Sauvé
ID: 37848515
"I have one user who is within our network and is able to open the embedded files.  Another user, who is not on our network, is unable to open the files - an error is received indicating the source file can not be found."
My impression is that the pdf file is not embedded, but LINKED to the Word document. Anyone on your network can open the link, but anyone NOT on your network does not have acces to the PDF file.
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LVL 3

Expert Comment

by:algorith
ID: 37849412
OK, so I thought about this a bit more.  I suggest one of the users with Word 2010 save the file as a .docx, then mail that back to you. At this point you could check its contents (as I described above) to verify whether the problematic .pdf is actually embedded.  If so, I think that leaves "security"...
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Accepted Solution

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TricanWS earned 0 total points
ID: 37851467
Thanks everyone.  Just a bit of an update from my end.  The file is definitely embedded.  We have had success with users both inside and outside the network opening this file.  At this point it would appear to be a localized issue on the one user's computer.
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LVL 14

Expert Comment

by:frankhelk
ID: 41524693
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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