• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3290
  • Last Modified:

Free or open source case/investigation software

I have an old client who is looking for investigation (or case) management software, but they don't have much of a budget and I don't have time to write anything from scratch for them. They're interested in something free or open source, but I really don't know anything about this kind of software. As they've explained it to me, they don't need anything complex or high-end. They just need a software system that will let them do the following:

- Create and maintain individual case records
- Link or track contacts and associates related with a particular case
- Link investigators who are assigned to a particular case
- Allow for the entry of notes, information, and updates for a particular case

If I had more time, I could probably write something to do the trick for them, but at this point I don't, so I'm looking for existing solutions. Free (or open source, requiring some minor customization work on my part) is preferred. Web-based, Windows, or Mac are all fine. Does anyone have recommendations for this purpose?
0
elorc
Asked:
elorc
1 Solution
 
younghvCommented:
I don't personally use this, but many of my customers do and it may be what your client needs:
http://www.openoffice.org/
0
 
MidnightOneCommented:
While it's for case management, that sounds like there's a lot of commonalities with help desk software.

Are they currently using Microsoft Office, specifically a version that has MS Access?
0
 
elorcAuthor Commented:
MidnightOne: They've been using Excel. It's not pretty, but it apparently has gotten them this far. One of the things I'm looking at as a possible option is CiviCRM. It looks like it might (kind of) do what they're looking for, so I'm setting up a test site for them to play with.
0
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
younghvCommented:
elorc,
If they are already using MS Excel, why are you ignoring my suggestion about OpenOffice?

They should be able to directly import the work they have already done.
0
 
elorcAuthor Commented:
Because OpenOffice isn't really the solution they're looking for. They're looking to get away from the spreadsheet system they're using now in favor of a more proper case/investigation management system. Switching from MS Office to OpenOffice really wouldn't be much of a change or improvement.
0
 
younghvCommented:
Thank you for responding.
I will unsubscribe and let others more familiar with the options continue to help you.
0
 
Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:

they don't need anything complex or high-end. They just need a software system that will let them do the following:

- Create and maintain individual case records
- Link or track contacts and associates related with a particular case
- Link investigators who are assigned to a particular case
- Allow for the entry of notes, information, and updates for a particular case

I have built and used systems like what you have described. IMHO, what you have described is a lot more complex (high-end) than your client realizes.

I do think a good CRM  and/or project management system woudl be a good start.

Here are some other to check out:

If their business is really important then they will invest in

http://www.salesforce.com/
or
Zoho - There is a free version
http://www.zoho.com/collaboration-apps.html   
http://www.zoho.com/business-apps.html
http://www.zoho.com/productivity-apps.html

other alternatives:

http://www.sugarforge.org/content/open-source/

http://www.dotproject.net/
0
 
sparabCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for TheHiTechCoach's comment #a37849570

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now