I have a virus on a laptop. What has happened is all of the program files, users, etc. are gone - all desktop icons also disappeared. After looking at the laptop, I realized that all of the folders were hidden (greyed out). I unhid the folders and program files, program data but the virus is still there. I was running AVG and it detected the virus, but I cannot get rid of it.
Has anyone seen this? How do I get rid of it?
I can log into it and navigate to the internet, but still need to rid the virus.