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microsoft office google chrome

Posted on 2012-04-12
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Last Modified: 2012-05-01
I have a windows 7 professional workstation (32 bit) and have a very annoying problem.
I have installed google chrome and set it as the default browser but when I click on hyperlinks in outlook 2997, word 2007 etc I get the following message:

General Failure. The url "http://urlname.com". Application not found

The link does not open. If I set Internet explorer as default browser, then the browser opens.

It looks like a problem with google installation (If I try a reinstall using the google.msi or google.exe files, they do not work at all - the install starts then does not proceed). I have tried everything to get Google to work as the default browser but no luck

Over to you ?
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Question by:doctorbill
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by:l33tf0b
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Can you uninstall Chrome completely from add / remove programs?  If not, use the fixit Utility here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Try installing chrome again.  Make sure you run with admin privileges.
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by:macarrillo1
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The problem might be with Office.  Run windows update to ensure that both Windows and Office are fully updated.
There could be an issue with the shared dlls or Office's support of a non-Microsoft browser.
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by:theProfessa
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I found two solutions that may be of help to you:
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/internet-links-not-working-in-outlook-2010-general/17f72de9-671a-41d6-ab86-fd39b823dff9

http://social.technet.microsoft.com/Forums/hr/officeitpro/thread/a30cc0b5-4b33-4504-bb41-2d96e87d9cee

I think the second link may be better.  See if you can set Firefox or another browser as your default and then change the default brwoser to chrome.

If this does not work, look in the registry from the 1st link.  Instead of going to the Firefox area, try Google Chrome.  NOTE - Always back up your registry before making edits.

Hopefully this helps!
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by:doctorbill
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The problem with reinstallation is that the Chrome.exe or Chrome.msi files just do not install on this windows 7 pro system. The installer starts then stops - no error message
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by:apache09
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"just do not install on this windows 7 pro system"

How did you get it installed in the first place then?
If you having issues re-installing it, I would tend to say the initial install did not complete correctly causing the issue
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by:doctorbill
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Thats the problem - it appeared to install but when I uninstall and try a reinstall, the installer just bombs out.
I will try to install another program to see if the windows installer is being blocked by something
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by:doctorbill
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I have just managed to installer another program so it looks as if the problem lies with the google installer as you say. Any ideas why it is behaving like this ?
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by:doctorbill
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Ok - I have managed a reinstall of chrome and the browser is working. The problem is still there:
If I make |IE the default browser then links work from office programs such as word, outlook etc. If I default Google chrome , then the links do not work but now I do not get any error messages. I can see that the program is trying to open the link (in the window status bar) but it then just stops and nothing happens. No error messages

I have also searched the registry for bad links (Google) but didn't find any

Any more suggestions please - could it be Alien intervention ?
I am out of ideas
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by:macarrillo1
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Aside from running Windows update on the OS and Office; the only other thing I would check is for spyware/malware.  Do you have anti virus and Anti spyware software on this system?
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by:doctorbill
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Yes - sophos. Already checked for spyware and malware. Found 2 trojans which were removed
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by:macarrillo1
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Was this before you reinstalled?

Have you run windows update to ensure that everything is fully up to date?
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by:doctorbill
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yes to both
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doctorbill earned 0 total points
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Solved:
I reasoned that this must be a registry issue as it looked like the links in word, excel, outlook etc were trying to work but couldn't fine the Chrome.exe file.
I opened the registry and did a search for "Chrome"
Since the Google installation I was using was in the "C:\Program Files\Google\Chrome\Application\chrome.exe" location, I replaced the registry links where the path was going to the user - local - applications folder with the "C:\Program Files\Google\Chrome\Application" path. Also, some of the existing C:\Program Files\Google\Chrome\Application\chrome.exe paths did not have the "" around them. After doing this, the links are now working fine

Hope this info helps other people
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by:l33tf0b
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nice, thanks for getting back.
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by:doctorbill
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My own solution
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