Solved

microsoft office google chrome

Posted on 2012-04-12
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Last Modified: 2012-05-01
I have a windows 7 professional workstation (32 bit) and have a very annoying problem.
I have installed google chrome and set it as the default browser but when I click on hyperlinks in outlook 2997, word 2007 etc I get the following message:

General Failure. The url "http://urlname.com". Application not found

The link does not open. If I set Internet explorer as default browser, then the browser opens.

It looks like a problem with google installation (If I try a reinstall using the google.msi or google.exe files, they do not work at all - the install starts then does not proceed). I have tried everything to get Google to work as the default browser but no luck

Over to you ?
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Question by:doctorbill
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15 Comments
 
LVL 16

Expert Comment

by:l33tf0b
ID: 37840014
Can you uninstall Chrome completely from add / remove programs?  If not, use the fixit Utility here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Try installing chrome again.  Make sure you run with admin privileges.
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LVL 9

Expert Comment

by:macarrillo1
ID: 37840098
The problem might be with Office.  Run windows update to ensure that both Windows and Office are fully updated.
There could be an issue with the shared dlls or Office's support of a non-Microsoft browser.
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LVL 11

Expert Comment

by:theProfessa
ID: 37840125
I found two solutions that may be of help to you:
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/internet-links-not-working-in-outlook-2010-general/17f72de9-671a-41d6-ab86-fd39b823dff9

http://social.technet.microsoft.com/Forums/hr/officeitpro/thread/a30cc0b5-4b33-4504-bb41-2d96e87d9cee

I think the second link may be better.  See if you can set Firefox or another browser as your default and then change the default brwoser to chrome.

If this does not work, look in the registry from the 1st link.  Instead of going to the Firefox area, try Google Chrome.  NOTE - Always back up your registry before making edits.

Hopefully this helps!
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Author Comment

by:doctorbill
ID: 37840296
The problem with reinstallation is that the Chrome.exe or Chrome.msi files just do not install on this windows 7 pro system. The installer starts then stops - no error message
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LVL 47

Expert Comment

by:apache09
ID: 37840373
"just do not install on this windows 7 pro system"

How did you get it installed in the first place then?
If you having issues re-installing it, I would tend to say the initial install did not complete correctly causing the issue
0
 

Author Comment

by:doctorbill
ID: 37841780
Thats the problem - it appeared to install but when I uninstall and try a reinstall, the installer just bombs out.
I will try to install another program to see if the windows installer is being blocked by something
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Author Comment

by:doctorbill
ID: 37841792
I have just managed to installer another program so it looks as if the problem lies with the google installer as you say. Any ideas why it is behaving like this ?
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Author Comment

by:doctorbill
ID: 37891546
Ok - I have managed a reinstall of chrome and the browser is working. The problem is still there:
If I make |IE the default browser then links work from office programs such as word, outlook etc. If I default Google chrome , then the links do not work but now I do not get any error messages. I can see that the program is trying to open the link (in the window status bar) but it then just stops and nothing happens. No error messages

I have also searched the registry for bad links (Google) but didn't find any

Any more suggestions please - could it be Alien intervention ?
I am out of ideas
0
 
LVL 9

Expert Comment

by:macarrillo1
ID: 37891641
Aside from running Windows update on the OS and Office; the only other thing I would check is for spyware/malware.  Do you have anti virus and Anti spyware software on this system?
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Author Comment

by:doctorbill
ID: 37891888
Yes - sophos. Already checked for spyware and malware. Found 2 trojans which were removed
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LVL 9

Expert Comment

by:macarrillo1
ID: 37891977
Was this before you reinstalled?

Have you run windows update to ensure that everything is fully up to date?
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Author Comment

by:doctorbill
ID: 37892180
yes to both
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Accepted Solution

by:
doctorbill earned 0 total points
ID: 37898587
Solved:
I reasoned that this must be a registry issue as it looked like the links in word, excel, outlook etc were trying to work but couldn't fine the Chrome.exe file.
I opened the registry and did a search for "Chrome"
Since the Google installation I was using was in the "C:\Program Files\Google\Chrome\Application\chrome.exe" location, I replaced the registry links where the path was going to the user - local - applications folder with the "C:\Program Files\Google\Chrome\Application" path. Also, some of the existing C:\Program Files\Google\Chrome\Application\chrome.exe paths did not have the "" around them. After doing this, the links are now working fine

Hope this info helps other people
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LVL 16

Expert Comment

by:l33tf0b
ID: 37898783
nice, thanks for getting back.
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Author Closing Comment

by:doctorbill
ID: 37913860
My own solution
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