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Network files

I have an end user that is havnig trouble opening his files that are located on the network they are taking a long time to open. When he open a file locally it open great. No one else is having this issue.  Any suggestions. Thank you Kathy
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ThermoPort
Asked:
ThermoPort
1 Solution
 
bigeven2002Commented:
Hello,

How large are the files he is trying to open?  What is his current connection speed (10/100)?  Are the other users using identical hardware and antivirus?  His network card maybe experiencing trouble, you can try updating the drivers for it and also unplugging and re-plugging in the network cable.
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Red_TechCommented:
What OS does this user run? If you disable or remove the antivirus software does it still happen? Are there any other issues with this system that may seem unrelated?
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ThermoPortAuthor Commented:
He is running Window XP spk3 and it is a new laptop. I don't think I can shut off the anti-virus, it is control by Corp.
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ChrissalterCommented:
You're not giving away but IF the server is 2008 then you could try this

I had a problem transferring from Win 7 to XP (painfully slow)

On windows 7 there is a file sharing option to allow 64bit security rather than 128bit

Server 2008 is really just Win 7 with extras so the same fix may work, once i enabled 64bit the transfers were like lightning
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Red_TechCommented:
Is it specific to certain file types at all? What antivirus is running?
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asher-is-meCommented:
The anti-virus is the first possibility in my mind.  See if you can have corporate disable it temporarily for troubleshooting.

If it's still slow, it's possible that the end user installed his or her own anti-malware software and it's interfering.

You might update the network card drivers, too, but I doubt this will help.
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ThermoPortAuthor Commented:
He is running Windows XP spk3 and the files are on a Windows 2003 server. It is all our network files big and small. He is the only one having the issue. He can get on the internet fine and open our web-base application with any issues, it is just the excel and word documents.
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Red_TechCommented:
What version of Office are you running?
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ThermoPortAuthor Commented:
I have tried everything and still no changed. I have decided to re-format the hard drive to save time and once I did that it is working great.
FYI: The laptop is like all the other laptops here, running Windows XP or 7 with Windows 2003 servers and no one else was having an issue.
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