Iomega ix2-200 File Access Denied

Hi Experts,

I'm currently using Windows 7 x64 to connect to an Iomega ix2-200.
I'm trying to delete a thumbnail file but I'm getting the following error. Screenshot of ErrorWhat do I need to do to gain permission?
I have the admin password to the NAS.


Please help.
kisegiAsked:
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Paul SolovyovskySenior IT AdvisorCommented:
Are you accessing through NFS or CIFS?
MereteCommented:
The message says you require permission from the Unix \ user.
Root
May just be windows throwing that message cause it can't actually find the host file. Thumbnails are a small replica of the original.
If the original is lost here is a couple of causes.
From the manual,  both showing you need to restart the service

Modifying users and groups will cause the StorCenter's Samba (SMB file sharing) service to restart. When this service restarts, all current connections will be interrupted.
Your computer should automatically reconnect to the share once the service has been restarted.
If your connection is not restored, use the StorCenter Manager software to reconnect to the StorCenter.

CAUTION! Do not create new users and groups while the StorCenter is performing a data transfer. When the connection is severed, the data transfer will be interrupted and data may be lost.
------------------------------------
Connecting and disconnecting a printer causes the StorCenter's Samba (SMB file sharing) service to restart. When this service restarts, all current connections will be interrupted. Your computer should automatically reconnect to the share once the service has been restarted. If your connection is not restored, use the StorCenter Manager software to reconnect to the StorCenter.

CAUTION! Do not connect or disconnect printers while the StorCenter is performing a data transfer. When the connection is severed, the data transfer will be interrupted and data may be lost.


http://iomega.com/support/manuals/ix-series/221-0809/en/consolidated/main.html#ix2200
kisegiAuthor Commented:
Hi paulsolov,

The NFS is not enabled and I'm accessing the NAS via workgroup so I believe its CIFS/SMB per the manual.

Hi Merete,

You're right that the host file is gone. Are you saying that I'll need the host file in order to delete the thumbnail?

Sorry if I wasn't clear, but my primary goal here is to get rid of the thumbnail file (the original was probably deleted by the owner).

Thanks for the replies!
Please keep it coming.
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MereteCommented:
Yes unfortunately you need the host.
Maybe use kill box on it
File Description:
Pocket KillBox is a program that can be used to get rid of files that stubbornly refuse to allow you to delete them.
Usage Information:
Download this file and run the killbox.exe file.
When it loads type the full path to the file you would like to delete in the field and press the Delete File button (looks like a red circle with a white X).
It will prompt you to reboot, allow it to do so, and hopefully your file will now be deleted.
 
http://www.softpedia.com/get/Security/Secure-cleaning/Pocket-Killbox.shtml
kisegiAuthor Commented:
Hi Merete,

I tried Killbox and got the following results:

Killbox couldn't kill it
Googling why Killbox gives such a result eventually led me to believe that if I could ssh into the ix2-200 as "root", I could delete the thumbnail.

I followed the instructions in the following webpage, http://www.vigus.eu/tech-brain-dump/linux/iomega-storecentre-ix2-200-enable-ssh-access-how-to-guide/, and I was able to kill the Thumbnail.

Problem solved!
Thanks for the help, Mereste!

The Killbox suggestion didn't work but I couldn't have figured the solution out without it
so is it ok to mark 37859367 as "assisted solution"?

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MereteCommented:
Excellent  kisegi, slightly different situation with regards as to how you were accessing the file.
Happy to know I helped though.
if needed here's how to close your question
kisegiAuthor Commented:
Merete's suggestion to use KillBox at 37859367 would probably have worked if the file wasn't stored on a NAS; however it did point me to using SSH to access the NAS as root.
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