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printer spool will not start

Posted on 2012-04-12
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Last Modified: 2012-04-20
I tried to change the virtual memory to let windows set the size.  After that, the spooler will not start.  So I went back in and set it back to 4606 for each drive.  Still will not work.  I went to the event logs and in "WINDOWS LOG APPLICATONS" I get "application error... Name spoolsv.exe exception coed 0xc0000005  offest 0x00000000 faulting process id 0X1cf4" or another time faulting process id 0x1e90.

Also in PRINTSERVICES ADMINISTRATION 3 errors occurr over and over.
1.  "initalize print provider failed for provider win32spl.dll ID 512this can occurr because of system instability or lack of system resorces."
2. "print spooler cannot start because the printer bus enumerater could not start.
error code 0xd.  id 509.  this can occurr because of system instability or lack of system resorces."
3. "initalize printprovider failure for provider win32sv.dll. this can occurr because of system instability or lack of system resorces."
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Question by:grurban
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14 Comments
 
LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 750 total points
ID: 37840655
The three suggestions all have a common feature: System Instability.

What virtual memory are you setting? Page size?  I have not seen that affect the spooler services (not that it couldn't).

Run System File Checker.  Open an admin command prompt and run SFC /SCANNOW. Allow to complete and restart. Run it again if there were errors not corrected the first time.

Then scan thoroughly for viruses and malware.

Please let us know. ... Thinkpads_User
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LVL 28

Assisted Solution

by:Run5k
Run5k earned 750 total points
ID: 37840687
Have you considered using the System Restore function to drop back to a snapshot of the operating system before the problems started?

How to Do a System Restore in Windows 7
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Assisted Solution

by:grurban
grurban earned 0 total points
ID: 37840748
total size 9212 mb  C: 4606 d: 4606

ran sfc and it reported no errors.

I have tried to go back to 2 different restore points and they will not load.  I will try again and get the message for that.

attached Belarc profile.

going to run checkdisk shortly.

Heading to bed shortly also.  Anything else I can get.
Belarc-Advisor-Computer-Profile3.txt
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LVL 28

Expert Comment

by:Run5k
ID: 37840752
Occasionally the system restore process will be stopped by other factors, such as security software.  Try booting into safe mode and running it from there.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 37840809
If SFC, System Restore, and then the Safe Mode suggestion all do not work, the next stup is to back up the system and do a Windows 7 repair install from the DVD.

It is (easily) possible to corrupt an operating system, so bear that in mind, because if "nothing works" then you ultimately may have to reinstall WIndows to get decent stability over the long haul. ... Thinkpads_User
0
 

Author Comment

by:grurban
ID: 37840839
chkdsk does not show any errors.

In safe mode: restore error after it reboots
"System Restore failed to Extract the original copy of the directory from the restore point.

Source:  %SystemRoot%\Registration
Destination:  ComPlusStaging"

I will back up PST and Documents  before I try to Repair it.

I used widows backup to back up an image.  just not sure what day I did it on or how much I will loose.  

I'll check in the morning to see if any other ideas.  

Long day.  Thanks for your help tonight.  Getting a little fuzzy.
0
 

Author Comment

by:grurban
ID: 37845437
Well, I had to reinstall win 7.  still loading programs.  trying to set my network printers up and the find drivers with windows update fails.  Say it can't connect....  I'm still updating with the normal windows update.  don't know how many more passes that will take.
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LVL 98

Expert Comment

by:John Hurst
ID: 37845442
Also remember to do the Printers updates.

Go to Devices and Printers, Add a Printer, Local, Existing connection, Next. See the update button beside Have Disk. Click on Update and allow it to complete. This will update the list of printers and update the drivers that Windows 7 has available to install.

... Thinkpads_User
0
 

Author Comment

by:grurban
ID: 37845462
That's the one that returns "cannot connect to windows update....  try later"
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 37846093
That is indeed strange, since you have re-installed Windows 7.

Have you installed something not compatible with Windows 7?  
Can you disable any antivirus and try again?  

I just tested the update function here and it worked (always has).  

Run the System Readiness Tools to see if that will allow the update to work.

http://www.microsoft.com/download/en/details.aspx?id=20858 for X64
http://www.microsoft.com/download/en/details.aspx?id=3132 for x86

Pick the one for your version of Windows 7 (32-bit or 64-bit)

.... Thinkpads_User
0
 

Author Comment

by:grurban
ID: 37846478
I hope I did not lead you down the wrong path.  The spooler is now functional for the local printer.   The message I'm getting is when I try to install a network printer.  In the add printer wizard when you press "windows update" the exact message is "Windows was unable to get a list of devices from windows update.  Please try again later".  I went to the microsoft knowledge base and have read most everything there.  One poster call it a rather crude name due to the fact that they just tell everyone to do the same thing over and over and never come up with a fix.  Now trying to install printer using drivers found in "windows update catalog."  Only problem is I havev't yet found one for 32 bit hplaserjet 2605 dn pcl.  Running the hotfix you sent.  will let you know the results.
0
 

Accepted Solution

by:
grurban earned 0 total points
ID: 37849271
Well here's the bottom line.  After reinstalling windows 7, down loading stand alone drivers for my HP printers, asking questions on multiple web sites, reading countless pages of computer chats,  here is what finally worked.

The spooler started working properly after the reinstall for local printers but the network printers would not load.

Finally, I ran a long usb cable from machine to laser printer and it installed automaticaly with no errors.  

I removed that device.

I added a new network printer the normal way and it installed correctly.

I then added the other network printer and it installed correctly.

so I'm going to check multiple soloutions.
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LVL 28

Expert Comment

by:Run5k
ID: 37849292
One way or another, I'm glad to hear that you're back in business again!
0
 

Author Closing Comment

by:grurban
ID: 37869821
I got lots of help, but in the end, just trying everything finaly worked.
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