Solved

Windows 7 print spooler won't start at reboot

Posted on 2012-04-12
13
592 Views
Last Modified: 2012-04-30
I've got one computer that just recently the print spooler won't start. It shows started in services.  I can stop it and restart it.

This is critical.  We print animal adoption contracts from it.
0
Comment
Question by:jrsitman
  • 7
  • 2
  • 2
  • +2
13 Comments
 
LVL 21

Expert Comment

by:motnahp00
ID: 37840755
Can you stop and start it from an elevated cmd prompt?

net stop spooler
net start spooler
0
 

Author Comment

by:jrsitman
ID: 37840759
just tried and yes I can
0
 
LVL 28

Expert Comment

by:Run5k
ID: 37840765
Try manually clearing out the print queue:

1. Open a command prompt with full admin privileges:  click on the Start button, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator

2. Within the command prompt enter net stop spooler

3. Use Windows Explorer to navigate to %systemdrive%\Windows\System32\spool\printers\ and delete all of the files within that folder

4. Return to your elevated command prompt and enter net start spooler
0
 
LVL 21

Expert Comment

by:motnahp00
ID: 37840766
Are you good now or still having an issue?
0
 
LVL 28

Accepted Solution

by:
Run5k earned 500 total points
ID: 37840770
If clearing out the print queue doesn't work, try this process authored by my old friend Johnb6767:

Remove all physical printers.

Once the printers are deleted, go to Start, type CMD, right-click and Run as administrator

net stop spooler

net start spooler

Click Start, and type "Print Management" -> Print Servers -> Local -> Drivers -> right-click a driver, select "Remove Driver Package" and remove them all.

Note: If this is anything lower than Windows 7 Professional, use the below command instead of Print Management (since that option is not included in lower versions):

Press Winkey+R on your keyboard and paste the following:

printui /s /t2

It will bring up the classic Drivers tab, familiar from the Windows XP era. You can remove Drivers from there after the printers are gone.

Finally, ensure that you have the latest drivers and reinstall the network/local printers.
0
 

Author Comment

by:jrsitman
ID: 37840795
print que was empty
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:jrsitman
ID: 37840804
I'm doing @Run5k suggestion.  I'll post soon
0
 

Author Comment

by:jrsitman
ID: 37840819
I can remove all but one.  it states it is in use
0
 
LVL 17

Expert Comment

by:Kent Dyer
ID: 37840823

1.

Check to make sure the service is set to Automatic (automatically start on system restart)

2.

Be careful of deleting files in \Windows\System32\spool > You should be able to delete .spl files, but there are drivers here too

3.

Remove old printers you are no longer using

4.

Remove old Drivers you are no longer using - Printers, Server, drivers

5.

Delete Temp/Temporary Internet Files

6.

Run Chkdsk to be sure you don't have crosslinked files out there
HTH,

Kent
0
 

Author Comment

by:jrsitman
ID: 37840832
Just found something.  if I log on as the domain administrator, the spooler is running, if I switch to the other user it isn't.
0
 
LVL 44

Expert Comment

by:Darr247
ID: 37840841
I don't quite understand... you say,

> It shows started in services.  I can stop it and restart it
So, what indication are you getting that it's not actually started?

In the Services snap-in, when you look at Print Spooler service's Properties, on the Dependencies tab, does it look like this?

Print Spooler Service Dependencies
I  mean, if you expand the branches.
0
 

Author Comment

by:jrsitman
ID: 37840847
@darr247.  the service is not running when the user logs on
0
 

Author Closing Comment

by:jrsitman
ID: 37842121
This worked as well as deleting the users profile.

Thanks
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now