Cannot shadow users Citrix session connected to XA 6.5 servers

Hello there,

When I try to shadow users session connected to XA 6.5 servers, I get prompt to logon to the server, screenshot attached.

Please advise, as to how I go about ensuring that I can shadow.

Thanks and Regards
Shadow.jpg
goprasadAsked:
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Its_A_vTrapConnect With a Mentor Commented:
I believe Citrix Shadowing requires an ICA session on the same server of the user you wish to view. Typically you'll just use the Shadow Taskbar on the system of the user you want to shadow if you're just generally looking to review their issue or guide them through a process. So if you're launching a shadow from a Data Collector or other system you must connect to it first to share/view their session.  I'm not stating this as fact... Shadowing requires the appropriate HDX policy and the Citrix Receiver on the system intended for shadowing.
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goprasadAuthor Commented:
I was using App Centre management console in Data Collector to shadow user's session.
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