Solved

Site has internet but not pop mail

Posted on 2012-04-13
3
502 Views
Last Modified: 2012-04-19
A couple of days ago one office of a firm stopped being able to send and receive pop mail.

They have there own domain hosted by 1&1.  All of the other offices are able to send and receive mail.

I checked with our ISP (Snappy DSL), and neither of us could ping the domain anme server, and tracert fails after the 11th hop and they say the issue is not with them.

I also can't access the webmail provision from this office using the HTTPS login and port? 2096 from the host.

I swapped out the Router/Modem (Zoom X6) with a newer Netgear (DGN2200) and still had the same problem.  The firewall is turned off

There are 6 pc's and they all have the same problem.

The email client is Outlook Express running on XP SP3, but I tried Outlook and Live Mail too with the same results.

Email works fine from the other offices.

the AntiVirus in all the offices is NOD32.

I checked the blacklists and the domain name passed fine

I wasted the whole day out there trying different things and nothing worked.

The folks who mange the web hosting started a trouble ticket but haven't gotten an answer.

We get the following errors: The host mail.customername.com could not be found. Please verify that you have entered the server name correctly and then it list the account and the server with the foloowing Protocol:SMTP, Port25,Secure (SSL)" NO, socket error, 11004, Error Number 0x800CCC0D.

Also "Your server has unexpectedly terminates the connection ....error Number 0x800CCC0F

Any Ideas?  I'm stumped.
0
Comment
Question by:jc4257
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 37842467
Go to http://www.intodns.com/yourcompany.com  (yourcompany.com is the office domain) and see what it tells you. It will provide an overall health check and you may find something is missing.

.... Thinkpads_User
0
 

Accepted Solution

by:
jc4257 earned 0 total points
ID: 37846179
For those who may have a similar issue, the Web Hosting company was the problem.  According to them someone at this office put in the wrong password in the CPanel too many times and so they blocked the site.

However, they only blocked mail and also the ports for web access to the mail.

Took them a day to answer, which I feel is way too long.  Further, you would think that although this behavior was suspicious, it came from inside the company and the webhost company should have let the webmaster know whst they were doing.

I'm not skilled in these matters, but I'm miffed that it took a day to figure out and fix.

As Pogo possum said..."We Have Met The Enemy And It Is US!"
0
 

Author Closing Comment

by:jc4257
ID: 37864750
Because the site had internet but not mail  and none of the onsite solutions worked, the most likely issue would be with the ISP or the Mail host and it turned out to be the latter
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question