Solved

Site has internet but not pop mail

Posted on 2012-04-13
3
503 Views
Last Modified: 2012-04-19
A couple of days ago one office of a firm stopped being able to send and receive pop mail.

They have there own domain hosted by 1&1.  All of the other offices are able to send and receive mail.

I checked with our ISP (Snappy DSL), and neither of us could ping the domain anme server, and tracert fails after the 11th hop and they say the issue is not with them.

I also can't access the webmail provision from this office using the HTTPS login and port? 2096 from the host.

I swapped out the Router/Modem (Zoom X6) with a newer Netgear (DGN2200) and still had the same problem.  The firewall is turned off

There are 6 pc's and they all have the same problem.

The email client is Outlook Express running on XP SP3, but I tried Outlook and Live Mail too with the same results.

Email works fine from the other offices.

the AntiVirus in all the offices is NOD32.

I checked the blacklists and the domain name passed fine

I wasted the whole day out there trying different things and nothing worked.

The folks who mange the web hosting started a trouble ticket but haven't gotten an answer.

We get the following errors: The host mail.customername.com could not be found. Please verify that you have entered the server name correctly and then it list the account and the server with the foloowing Protocol:SMTP, Port25,Secure (SSL)" NO, socket error, 11004, Error Number 0x800CCC0D.

Also "Your server has unexpectedly terminates the connection ....error Number 0x800CCC0F

Any Ideas?  I'm stumped.
0
Comment
Question by:jc4257
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 37842467
Go to http://www.intodns.com/yourcompany.com  (yourcompany.com is the office domain) and see what it tells you. It will provide an overall health check and you may find something is missing.

.... Thinkpads_User
0
 

Accepted Solution

by:
jc4257 earned 0 total points
ID: 37846179
For those who may have a similar issue, the Web Hosting company was the problem.  According to them someone at this office put in the wrong password in the CPanel too many times and so they blocked the site.

However, they only blocked mail and also the ports for web access to the mail.

Took them a day to answer, which I feel is way too long.  Further, you would think that although this behavior was suspicious, it came from inside the company and the webhost company should have let the webmaster know whst they were doing.

I'm not skilled in these matters, but I'm miffed that it took a day to figure out and fix.

As Pogo possum said..."We Have Met The Enemy And It Is US!"
0
 

Author Closing Comment

by:jc4257
ID: 37864750
Because the site had internet but not mail  and none of the onsite solutions worked, the most likely issue would be with the ISP or the Mail host and it turned out to be the latter
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question