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Transfer Terminal Server CAL's

Posted on 2012-04-13
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Last Modified: 2012-11-12
Hi All,

We need to transfer the Terminal Server Device CAL's from a decommissioned server to the newly built server. How do we transfer them?

I cannot find the original COA for the CALs
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Question by:itsupportmd
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by:awaggoner
ID: 37842386
Basically, you will need to call Microsoft

http://support.microsoft.com/kb/953918

How to move Terminal Services CALs from one license server to another in Windows 2000, Windows Server 2003 and Windows Server 2008

INTRODUCTION
This article describes how to move Terminal Services Client Access Licenses (CALs) from one Terminal Services license server to another in Windows 2000, Windows Server 2003 and Windows Server 2008.
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MORE INFORMATION
To move Terminal Services CALs from one Terminal Services license server to another, follow the procedures in the following sections.
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The documents that you must have available
Before you start to perform the procedures that are described in the following sections, you must have the paper agreement that you received when you purchased the CALs. The agreement number or the enrollment number from the agreement will be required to receive the new CAL Pack ID that is described in the "How to move the CALs" section.
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How to move the CALs
To move the CALs, follow these steps.

Note After you move the CALs, you must deactivate the old license server. (See step 10.)

    Install Terminal Services Licensing on the target server.
    Activate the license server.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    325869  How to activate a License Server by using Terminal Server Licensing in Windows Server 2003
    On the new Terminal Services license server, click Start, click Administrative Tools, and then click Terminal Server Licensing.
    In the Terminal Server Licensing snap-in, right-click the Terminal Services license server, and then click Properties. In the Installation method list, click Telephone, and then click OK.
    Right-click the Terminal Services license server, and then click Install Licenses. The Welcome to the Terminal Server CAL Installation Wizard dialog box appears.
    Click Next. In the Obtain Client License Key Pack dialog box, you will find the license server ID.
    Use this license server ID to obtain a CAL Key Pack ID. To install CALs on the new license server, you must have a CAL Key Pack ID. You can receive a CAL Key Pack ID from the Microsoft Clearinghouse or by visiting the following Microsoft Web site:
    https://activate.microsoft.com
    To contact the Microsoft Clearinghouse, use the following telephone number:
    1-888-571-2048
    The representative at the Microsoft Clearinghouse will give you a new CAL Key Pack ID. You can also contact Microsoft Customer Support Services at the following telephone number:
    1-800-936-3100
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    319726  Phone numbers for Microsoft Technical Support
    In the Obtain Client License Key Pack dialog box, type the CAL Key Pack ID (from step 7) in the Type the client license key pack ID in the boxes below field.
    Click Next. You will receive a message that states that the CALs have been installed successfully.
    After you verify that the new license server is functioning correctly, deactivate the old license server. To do this, uninstall the Terminal Services Licensing component on the old server.

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Backup and license information
You should regularly back up the Terminal Services license server by using Windows Backup or a similar tool. Regular backups help protect your licensing data from accidental loss if the system experiences hardware or storage failure. When you back up a Terminal Services license server, back up both the system state data and the folder in which the Terminal Services license server is installed. By doing this, you make sure that data in both the registry and the Terminal Services license server database is backed up.

If you restore the system state data and the database to the original Terminal Services license server, any unissued licenses are restored correctly, assuming you have not replaced the operating system on the computer. If you have replaced the operating system, any unissued licenses are not restored, and an event that provides the unissued license count is logged in the System log. You can still restore the unissued licenses by using the telephone activation option in the Terminal Services License Manager tool. To switch to the telephone activation option, right-click the server in Terminal Services License Manager, and then click Properties.
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REFERENCES
For more information about Terminal Services, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb742597.aspx
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Author Comment

by:itsupportmd
ID: 37842438
Great info. Do you know how I can get the orginial license number of the installed CALs since the client does have the cards anymore?
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Expert Comment

by:awaggoner
ID: 37842477
When you put the call into Microsoft, they should be able to pull up that information.  After all, the original activation had to be through a call with Microsoft to begin with.
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Author Comment

by:itsupportmd
ID: 38121945
awaggoner,

I have tried everything I can think of to get the orginal license numbers. Microsoft cannot help since we have no information on the CALS.
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Accepted Solution

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awaggoner earned 500 total points
ID: 38122168
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_24490319.html

The BrianMadden site mentioned in the above link usually has great information on Citrix/Terminal Services.
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Author Closing Comment

by:itsupportmd
ID: 38592582
Thanks for all of your input.
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