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Monitor disconnected remote desktop sessions

Posted on 2012-04-13
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Last Modified: 2012-08-13
We have a customer with a Windows 2008 R2 server using the remote desktop services role to operate a line of business application from their branch office. The offices are connected via Draytek routers configured for Lan-Lan VPN. Main site has 20Mbps Leased line, branch office uses BT FTTC cabinet connection approx. 30Mb down/6Mb up. The server is located at the main office.

Remote desktop users are complaining that they regularly get disconnected for 10 to 20 seconds before reconnecting automatically.This typically happens 6 to 10 times during a working day. Attempting to eliminate the source of the problem, I have run several concurrent pings for 8 hours and the results suggest that RD server connectivity and lan-lan connectivity are down at the same time whilst WAN connectivity at both sites remains stable. The router manufacturer has asked me to record syslogs of the routers and I would like to log RD sessions at the same time.

My questions...

1. Are disconnect / reconnect events logged on the RD server? If not, can I set up logging of these events?

2. I would be grateful for any suggestions from others who have experienced this issue

Pete
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Question by:it3000
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5 Comments
 
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Expert Comment

by:X-treem
ID: 37842328
if lan-lan connectivity is down (and wan up), this means the site to site vpn is down, monitor and troubleshoot this first
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Author Comment

by:it3000
ID: 37842383
Thanks,

I'd still like to record RDP disconnect events and VPN events (syslog) concurrently so that I can send all data to the router manufacturer. I'd like to know if there is a way of obtaining a log of disconnections along with times they occur
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LVL 8

Expert Comment

by:X-treem
ID: 37842421
RDP: http://social.technet.microsoft.com/Forums/en-US/winserverTS/thread/27cfe4c0-4fee-43e8-b43b-1044023f4825

for the vpn: this has to be done on the router, check the manual (or google)
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Author Comment

by:it3000
ID: 37842581
Interesting article, I thought it was going to work but sadly this only appears to work for logon/logoff, not monitoring session disconnects. As far as the router logging goes, I have that covered.
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LVL 8

Accepted Solution

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X-treem earned 500 total points
ID: 37842631
if the router logging is ok, first follow that up, it's only logical a session gets disconnected when the site to site vpn fails ...
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