We have a customer with a Windows 2008 R2 server using the remote desktop services role to operate a line of business application from their branch office. The offices are connected via Draytek routers configured for Lan-Lan VPN. Main site has 20Mbps Leased line, branch office uses BT FTTC cabinet connection approx. 30Mb down/6Mb up. The server is located at the main office.
Remote desktop users are complaining that they regularly get disconnected for 10 to 20 seconds before reconnecting automatically.This typically happens 6 to 10 times during a working day. Attempting to eliminate the source of the problem, I have run several concurrent pings for 8 hours and the results suggest that RD server connectivity and lan-lan connectivity are down at the same time whilst WAN connectivity at both sites remains stable. The router manufacturer has asked me to record syslogs of the routers and I would like to log RD sessions at the same time.
1. Are disconnect / reconnect events logged on the RD server? If not, can I set up logging of these events?
2. I would be grateful for any suggestions from others who have experienced this issue