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Posted on 2012-04-13
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Last Modified: 2012-04-20
I am running Microsoft Office 2003 in Windows XP.  When I open an email for example in Outlook the font automatically seem to enlarge itself to a ridiculously large size. Any ideas what this might be?
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Question by:bledington
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Expert Comment

by:X-treem
ID: 37842473
do you have the same problem on another pc? is there an antispam filter installed? I once had this issue using GFI maildefense suite,
there was a patch to resolve this
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Author Comment

by:bledington
ID: 37842538
I have disabled the antispam filter in Kaspersky but still have the problem
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Author Comment

by:bledington
ID: 37842897
No luck - I have also disabled Word 2003 as the email editor in Outlook.  I am getting the same behaviour in Word - the text shows up as normal then on its own volition sets off on an enlargement journey of its own.  I thought it might be something to do with the wireless mouse so I changed it to a wired mouse - but still the problem!!
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Author Comment

by:bledington
ID: 37843035
Further problems - when I open an email with attachments and try to open it the attachment disappears - the same happens if I hold the mouse over the "From" and "To" buttons.  I managed to open a PDF File and the same zoom effect happened - could this be a virus?

Thanks for all your help
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Expert Comment

by:X-treem
ID: 37843100
it isn't normal behaviour for sure, try starting up in safe mode and see if this still happens
run a thorough scan of the ps and check the installed programs
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Author Comment

by:bledington
ID: 37846084
The MS Office seems to have righted itself - I now am faced with my web browser automatically zooming to 640%!! Trying to reset the zoom controls in IE and Chrome has absolutely no effect - it reverts back to the high zoom settings. Help!!
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Accepted Solution

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Jigzy earned 2000 total points
ID: 37870625
Please try resetting your IE to Default condition.
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