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Dell Powervault failed hard disk and replacement

Posted on 2012-04-13
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Last Modified: 2016-11-23
I have a Dell 2850 (not under warranty) connected to a Powervault 220. It is RAID5. I had a disk failure on 0:3 and replaced the drive. Via OpenManage, once I made the switch, the drive still shows offline and will not allow me to bring it back online, nor will it give me the option to rebuild. The light on the failed disk was blinking amber, and when I made the switch with the new drive, the lights went to green.  I rescanned the controller, but it didnt have an effect.
Currently, I can see no data that was on the virtual disk.
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Question by:jmillsapps
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Expert Comment

by:X-treem
ID: 37842502
is there a hot spare in the raid? if yes, then it's normal that you cannot do that, as it's assigned as spare drive
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Author Comment

by:jmillsapps
ID: 37842535
I do not believe that there is ahot spare in the raid.
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Author Comment

by:jmillsapps
ID: 37842550
If there was a hot spare in the raid, shouldnt I still be able to see my data?
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Author Comment

by:jmillsapps
ID: 37842561
Just verified, no hot spare.
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Expert Comment

by:Mutogi
ID: 37842598
sounds like the backplane is dead or dying, try to restart managenmet service and see what the RAID status is after 30mins or so.

does the drive seem to spin up?

any lights at all on the drive or noises.
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Expert Comment

by:X-treem
ID: 37842599
is the disk rebuilding for the moment? (disk activity on the raid)?
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Author Comment

by:jmillsapps
ID: 37842648
There are a total of 8 drives in the PowerVault. Including the drive that I just replaced, all disk lights are solid green. The new drive is spinning.

The disk does not show rebuilding in OpenManage.

In disk management, it shows the virtual drive and needing initialized.
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Author Comment

by:jmillsapps
ID: 37842679
Restart Management Service being Dell OpenManage Server Administrator?
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Expert Comment

by:X-treem
ID: 37842697
that doesn't sound good, are you sure only 1 disk failed and you only replaced 1 disk in the raid 5 array?

try a partition recovery / disk recovery tool (pc inspector, recuva, ...) to check if there is some data on the volume
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Author Comment

by:jmillsapps
ID: 37842719
Yes, only 1 disk failed out of the 8 in the raid 5.
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Author Comment

by:jmillsapps
ID: 37842726
Would a reboot of the server do any good?
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Author Comment

by:jmillsapps
ID: 37842749
Would disk recovery tool work since the drive/volume in disk management shows that the drive needs to be initialized?
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Author Comment

by:jmillsapps
ID: 37842768
Forgot to mention, under "my computer", i can still see the drive, and the total/free space. But when I open the drive, nothing is there.
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Expert Comment

by:X-treem
ID: 37842779
how much is total and how much is free? try the data recovery anyway to check if it lists anything (if it doesn't do a deep scan)
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Expert Comment

by:X-treem
ID: 37842790
a reboot won't harm
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Author Comment

by:jmillsapps
ID: 37842821
Data recovery using disk recovery tool shows an error on the physical drive.
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Expert Comment

by:X-treem
ID: 37842845
what error? did you reboot yet?
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Author Comment

by:jmillsapps
ID: 37842858
Have not rebooted yet. We sent out an email that we will be rebooting at 10:30. Once the server is back up, I will see what happens and follw up.
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Author Comment

by:jmillsapps
ID: 37842970
When the server came back up, the drive started beeping again and showed failed along with the amber light... on the replaced drive.
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Expert Comment

by:X-treem
ID: 37843004
might be the controller that is messed up, anything in the logs?
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Expert Comment

by:Mutogi
ID: 37843066
Check voltage make sure drives are not getting starved...
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Author Comment

by:jmillsapps
ID: 37843235
We have scheduled someone to come and take a look at it. It is still not online. Thanks for all of the help.
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Accepted Solution

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jmillsapps earned 0 total points
ID: 37851585
Got it fixed. Booted to BIOS and forced drive online long enough to backup the data. I also found out that the drive was spanned and not RAID, which I am taking care of at the moment. Thanks agian for all of the assistance.
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Author Closing Comment

by:jmillsapps
ID: 37875043
Forced drive back online.
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