Solved

Recovering missing not-deleted mailbox

Posted on 2012-04-13
6
345 Views
Last Modified: 2012-08-14
Hello,

I have a colleague who has married so her username needs changing to her married name.

I've done this half a dozen times before, but this time I seem to have lost the user.

I usually Disable the old mailbox, wait for replication, run getmailboxdatabase| cleanmailboxdatabase, wait for replication, then go to disabled mailboxes in 2007 GUI and Connect the old disabled mailbox to a new AD user account with married name.

However this time it hasn't worked.

The old and new AD accounts still exist. But in 2007 GUI, I cannot see either account under mailboxes or disabled mailboxes.

HOWEVER, I can run getmailboxstatistics where displayname eq "Mrs McLoughlin" | fl, and it finds one of the mailboxes with no DisconnectDate set.

Can anyone help me get this mailbox back with its contents intact?

Cheers

Peter
0
Comment
Question by:howartp
6 Comments
 
LVL 9

Expert Comment

by:Geodash
ID: 37842962
What I usually do is rename the user, which renames her AD and email, and then add her old (unmarried) name as an additional SMTP email on her account. Has always worked fine for me
0
 
LVL 3

Expert Comment

by:gorhon
ID: 37843047
no need mailbox delete. please use mailbox properties change to new name. and then smtp mail.
0
 

Author Comment

by:howartp
ID: 37843073
Thanks for the comments - unfortunately as we use a system called RM CC4 in school, I don't believe you can just rename user accounts without causing problems.  

As I said, it's worked fine before, and I did another two staff at the same time (I was waiting for the holidays to do them) which worked fine.

But I could really do with getting this mailbox back...?

Peter
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 

Author Comment

by:howartp
ID: 37850440
Bump
0
 
LVL 14

Accepted Solution

by:
Kaffiend earned 500 total points
ID: 37854590
Try this command:
Clean-MailboxDatabase -identity StorageGroupName\MailboxDatabaseName

(Specify the actual value of the Storage Group, as well as the name of the database, rather than relying on Get-MailboxDatabase.  If your storage group and/or your database's name has spaces, encase in quotes)

Then, see if the mailbox shows up in the "Disconnected Mailbox" section.
0
 

Author Closing Comment

by:howartp
ID: 37873006
Thanks Kaffiend,

I didn't actually do this, because by the time I looked the next day the mailbox had appeared in Disabled Mailboxes all by itself.

But, I know that Exchange cleans the mailbox databases on a regular schedule by itself, so I'm confident that your answer was the right one if I'd got there quick enough, and therefore  I'm awarding you the points.

Cheers,

Peter
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
This script can help you clean up your user profile database by comparing profiles to Active Directory users in a particular OU, and removing the profiles that don't match.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now