Recovering missing not-deleted mailbox

Hello,

I have a colleague who has married so her username needs changing to her married name.

I've done this half a dozen times before, but this time I seem to have lost the user.

I usually Disable the old mailbox, wait for replication, run getmailboxdatabase| cleanmailboxdatabase, wait for replication, then go to disabled mailboxes in 2007 GUI and Connect the old disabled mailbox to a new AD user account with married name.

However this time it hasn't worked.

The old and new AD accounts still exist. But in 2007 GUI, I cannot see either account under mailboxes or disabled mailboxes.

HOWEVER, I can run getmailboxstatistics where displayname eq "Mrs McLoughlin" | fl, and it finds one of the mailboxes with no DisconnectDate set.

Can anyone help me get this mailbox back with its contents intact?

Cheers

Peter
howartpAsked:
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GeodashCommented:
What I usually do is rename the user, which renames her AD and email, and then add her old (unmarried) name as an additional SMTP email on her account. Has always worked fine for me
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gorhonCommented:
no need mailbox delete. please use mailbox properties change to new name. and then smtp mail.
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howartpAuthor Commented:
Thanks for the comments - unfortunately as we use a system called RM CC4 in school, I don't believe you can just rename user accounts without causing problems.  

As I said, it's worked fine before, and I did another two staff at the same time (I was waiting for the holidays to do them) which worked fine.

But I could really do with getting this mailbox back...?

Peter
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howartpAuthor Commented:
Bump
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KaffiendCommented:
Try this command:
Clean-MailboxDatabase -identity StorageGroupName\MailboxDatabaseName

(Specify the actual value of the Storage Group, as well as the name of the database, rather than relying on Get-MailboxDatabase.  If your storage group and/or your database's name has spaces, encase in quotes)

Then, see if the mailbox shows up in the "Disconnected Mailbox" section.
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howartpAuthor Commented:
Thanks Kaffiend,

I didn't actually do this, because by the time I looked the next day the mailbox had appeared in Disabled Mailboxes all by itself.

But, I know that Exchange cleans the mailbox databases on a regular schedule by itself, so I'm confident that your answer was the right one if I'd got there quick enough, and therefore  I'm awarding you the points.

Cheers,

Peter
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