jbobst
asked on
Outlook running on two computers - Out of sync
I have two laptops, both running Outlook 2003. We have an inhouse Exchange 2003 server. Both mailboxes are running in cached mode, and both are online with the server and say "All folders are up to date." However, this morning, I permanently deleted about 8 emails on one of my laptops. However, the other laptop still shows these emails in my mailbox. I also "read" a few other un-read emails on the same laptop, but the other laptop that still shows the deleted emails shows these emails as un-read. I went to Outlook Web Access (OWA) and checked to see if the emails were deleted and un-read in there, but OWA also shows the emails that I deleted and still shows the read messages as un-read.
Is there anyway to force outlook to do some sort of syncronization with the mail server? I am still getting new emails on both computers just fine, and if I send an email from one computer, the other shows it being sent. So this seems to prove they are really both online and connected to Exchange. I could just delete the 8 deleted emails on the computer that shows them still there, but I would rather exchange sort it out. Any ideas?
Is there anyway to force outlook to do some sort of syncronization with the mail server? I am still getting new emails on both computers just fine, and if I send an email from one computer, the other shows it being sent. So this seems to prove they are really both online and connected to Exchange. I could just delete the 8 deleted emails on the computer that shows them still there, but I would rather exchange sort it out. Any ideas?
bill_lynch
If you delete an email and then press send / receive on the 2nd one. Does the 2nd one show the email was deleted?
ASKER
No, I have done a send/receive on both computers a bunch of times this morning. I have closed down outlook, re-opened it, and those emails never go away on the other computer.
does it work both ways? i.e. if you go to the 2nd computer and delete a file. does it show as deleted on the 1st pc?
I'd try taking the 2nd one out of cached mode ensure it works and then put it back in cached mode and test again.
ASKER
It doesn't work both ways, and in fact, at this point, if I delete an email from either computer, the other computer shows the email deleted after a few seconds. So, everything is working fine at this point, except that one computer where I originally deleted the 8 emails show them deleted, but the other one does not.
On the laptop that shows the files deleted (and where in fact I did delete them), I took it out of cached mode. When outlook restarted the emails were back in existence. When I then put it back into cached mode, the emails were gone.
On the laptop that shows the files deleted (and where in fact I did delete them), I took it out of cached mode. When outlook restarted the emails were back in existence. When I then put it back into cached mode, the emails were gone.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.