Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Outlook running on two computers - Out of sync

Posted on 2012-04-13
7
354 Views
Last Modified: 2012-08-13
I have two laptops, both running Outlook 2003.  We have an inhouse Exchange 2003 server.  Both mailboxes are running in cached mode, and both are online with the server and say "All folders are up to date."  However, this morning, I permanently deleted about 8 emails on one of my laptops.  However, the other laptop still shows these emails in my mailbox.  I also "read" a few other un-read emails on the same laptop, but the other laptop that still shows the deleted emails shows these emails as un-read.  I went to Outlook Web Access (OWA) and checked to see if the emails were deleted and un-read in there, but OWA also shows the emails that I deleted and still shows the read messages as un-read.

Is there anyway to force outlook to do some sort of syncronization with the mail server?  I am still getting new emails on both computers just fine, and if I send an email from one computer, the other shows it being sent.  So this seems to prove they are really both online and connected to Exchange.  I could just delete the 8 deleted emails on the computer that shows them still there, but I would rather exchange sort it out.  Any ideas?
0
Comment
Question by:jbobst
  • 4
  • 2
7 Comments
 
LVL 9

Expert Comment

by:bill_lynch
ID: 37843637
If you delete an email and then press send / receive on the 2nd one.  Does the 2nd one show the email was deleted?
0
 
LVL 1

Author Comment

by:jbobst
ID: 37843649
No, I have done a send/receive on both computers a bunch of times this morning.  I have closed down outlook, re-opened it, and those emails never go away on the other computer.
0
 
LVL 9

Expert Comment

by:bill_lynch
ID: 37843767
does it work both ways?  i.e. if you go to the 2nd computer and delete a file.  does it show as deleted on the 1st pc?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 9

Expert Comment

by:bill_lynch
ID: 37843773
I'd try taking the 2nd one out of cached mode ensure it works and then put it back in cached mode and test again.
0
 
LVL 1

Author Comment

by:jbobst
ID: 37843866
It doesn't work both ways, and in fact, at this point, if I delete an email from either computer, the other computer shows the email deleted after a few seconds.  So, everything is working fine at this point, except that one computer where I originally deleted the 8 emails show them deleted, but the other one does not.

On the laptop that shows the files deleted (and where in fact I did delete them), I took it out of cached mode.  When outlook restarted the emails were back in existence.  When I then put it back into cached mode, the emails were gone.
0
 
LVL 9

Accepted Solution

by:
bill_lynch earned 300 total points
ID: 37843923
Ok.  If you take it out of cached mode and the emails show up, that shows me that the emails have not been deleted from the exchange server.  My guess is that if you log into OWA those emails will be there as well.  I am beginning to think that the computer where you deleted the 8 emails originally has gotten corrupt.  Can you take that one out of cached mode and then back in?  possibly rebuild an outlook profile on it?
0
 
LVL 5

Assisted Solution

by:amenezes0617
amenezes0617 earned 200 total points
ID: 37844099
Seems like the changes being made on the laptop where you deleted the emails have not been sent back to the server. I would test by deleting some emails via OWA and seeing if that syncs back to either laptop. Then recreate the OST on both and see if that helps.
You can also remove cached mode, delete some emails and see if they reflect on the other one.
You can also try compacting your OST.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question