Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Deleted emails reapear in inbox

Posted on 2012-04-13
7
Medium Priority
?
443 Views
Last Modified: 2012-07-16
Hello Experts,

I have a couple of users that deletes an email and then a few days later that email comes back in to their inbox.

We are using Outlook2007 with Exchange 2007 and he's also a
blackberry user on BES 4.1.5 (Bundle79)

I have tried the following:
- recreating his profile in Outlook
- checked on his blackberry to make sure Mailbox wins on conflicts
- he has no rules in Outlook
- turn on/off the Cashed mode
 
Any Ideas on how to fix this?
0
Comment
Question by:Christian Couture
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 7

Expert Comment

by:Minoru7
ID: 37844042
Just a suggestion...have you tried recreating the BES connection between your user's Blackberry and mailbox?  I've seen this in the past regarding a corrupted BES profile.
0
 
LVL 3

Expert Comment

by:livian
ID: 37844057
Check if mailbox is replicating somehow  on another server or local replica
0
 

Author Comment

by:Christian Couture
ID: 37844160
Hi Minoru7,

Do you mean delete them off BES completly and readding them?

Livian,

We only have one server so I don't think it is replicating anywhere.  How do I check for a local Replication?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 7

Expert Comment

by:Minoru7
ID: 37844176
Jflarente, yes, remove that user's association in BES and then recreate it from scratch.  That won't have any effect on the contents of the user's mailbox.
0
 

Author Comment

by:Christian Couture
ID: 37920276
Hi Guys,

Sorry for taking so long to respond but I wanted to give the system time to test the changes.

So after completly removing the user from the BES server and restarting the BES server then readding the users, they still are getting messages that reappear.  

We have noticed that they are alos getting a lot of sync issues which we beleive may be being caused by the AV program.  So we have made some changes and are testing that to see if the sync issues stop.

Could the messages reappearing be due to the sync issues?
0
 

Accepted Solution

by:
Christian Couture earned 0 total points
ID: 38176967
So the issues have been resolved it seems to have been an outlook add-on from the AV causing the issue.
0
 

Author Closing Comment

by:Christian Couture
ID: 38189198
Issue was due to the Eset addon for outlook.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question