Solved

Citrix XenApp 6.5, Shadow Error 7044 when shadowing certain users

Posted on 2012-04-13
4
6,084 Views
Last Modified: 2013-06-20
OVERVIEW
Have Citrix XenApp 6.5 Running on Server 2008 R2 SP1
Running in environment with domain controller (on separate server)

Users that cannot be shadowed are running Win7 Pro
Users that cannot be shadowed are running multiple monitors

Other users are running both Win7 Pro and XP Pro
Other users are running multiple monitors
Other users CAN be shadowed without error

PROBLEM STEPS
Log into Citrix Server
Open Citrix App Center
Go to the server > Find User
Right Click > Shadow - BOOM! There is the error :
"Shadow Failed. Error code 7044 - The request to control the session was denied"

OTHER INFO THAT MAY BE HELPFUL
In Active Directory the user is set to allow remote control, and interact without requiring permission.

The user is not "seeing" any pop up on their screen asking for permission to control their session.
0
Comment
Question by:tech911
  • 3
4 Comments
 
LVL 3

Accepted Solution

by:
tech911 earned 0 total points
ID: 37844373
Update:

We have narrowed the problem down to the fact that if the user or the admin have multiple monitors, you get the 7044 error or the 120 error if you are an admin with multiple monitors set to full screen (If you set it to percentage of monitor, you can shadow a user with a single monitor without incident).

Does anyone know if there is a Hotfix or patch for this.. again we are running XenApp 6.5 on Server 2008 R2 SP1
0
 
LVL 3

Author Closing Comment

by:tech911
ID: 37910969
There is no known patch or update to fix this at this time.  There are other work arounds.
0
 

Expert Comment

by:Healthcare_ITguy
ID: 39263738
"(If you set it to percentage of monitor, you can shadow a user with a single monitor without incident)."  
unfortunatly this didn't workout.  

what other work-arounds have you found tech911?
0
 
LVL 3

Author Comment

by:tech911
ID: 39264091
None - Bottom line this is a Microsoft issue not a Citrix issue.  It is not "Fixable"
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop 7.6 Citrix Policies Graphics
Let’s list some of the technologies that enable smooth teleworking. 
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now