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Exchange 2010 user not receiving email

Posted on 2012-04-13
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Last Modified: 2012-04-13
Interesting issue with one user. Her mailbox has stopped processing her email as of noon yesterday. If you look in the exchange tracking logs, you can see the emails. They have processed the server as well as our spam host. However, they are not getting to the user's mailbox. Her OWA is not updated and when we set up her user account on another PC, the mail stopped at 12:22 yesterday.
I have looked at her account and her email settings. She is well within the OST allowable size and I don't see anything on the email box itself that would cause any of the issue we are seeing.

I am open to any ideas :)

Thanks all, in advance.
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Question by:asibiz
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Expert Comment

by:Jarred Power
ID: 37844178
I would check mailbox rules- junk folders/deleted items and mail flow settings, also check transport rules.  Though all of these things would have to be setup by someone, which is kind of strange.

Not seeing mail in OWA points to something on the mail server it's self.

Try forwarding emails (in mailflow settings) to a test account and open that account in OWA.  seeing if they are getting through.  And I'm assuming the user can send e-mails no with problems?
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Author Comment

by:asibiz
ID: 37844208
We actually set up forwarding as well and those are going right through to the next person. It simply seems to only be affecting the one user. Every other user on the network is working as anticipated.
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Expert Comment

by:Jarred Power
ID: 37844234
When you set up the forwarding did you check the deliver to both? And there is nothing in the mail flow delivery restrictions?  Transport rules can be set for individual users, there is nothing in there either?
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Expert Comment

by:Jarred Power
ID: 37844248
What about the users email addresses - has the primary e-mail account changed?
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Author Comment

by:asibiz
ID: 37844262
When you set up the forwarding did you check the deliver to both? And there is nothing in the mail flow delivery restrictions?  Transport rules can be set for individual users, there is nothing in there either?

Delivery is only going to the forwarded address....the exchange tracking log shows the email has been received by the server and should have been delivered to the main recipients mailbox, but nothing arrives there.

In regards to the next question - What about the users email addresses - has the primary e-mail account changed? - No...there have been no changes to the user address.
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Author Comment

by:asibiz
ID: 37844266
Reviewing individual mail flow restrictions and transport rules now.....
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Expert Comment

by:Jarred Power
ID: 37844293
Did you try doing a search in OWA for an email that was recently sent to that account.  MAke sure it's searching all mail items.
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Author Comment

by:asibiz
ID: 37844347
Ok.....jpower5000.....love where you are going here....I just sent another test message from a hotmail account and tested it through OWA by doing a full search....it DID show up. What I dont understand now is how it showed up in OWA, but in the outlook client, on 2 different machines, it isnt showing up. Any thoughts?
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Accepted Solution

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Jarred Power earned 500 total points
ID: 37844391
Sounds like there is some rule in outlook (client side) that is moving the mail or doing something strange.  In outlook right click on one of the email's then go to rules - manage rules and alerts.  Uncheck all - and send new test e-mail.
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Author Closing Comment

by:asibiz
ID: 37844403
Agreed...I was just up at the client machine and can see that they are going to a different folder. Thanks for the help! Cheers!
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