ipad3 does not sync an Exchange 2010 inbox; however, it can sync calendar, contacts
Posted on 2012-04-13
I have a user that has an iPad3. We have an Exchange 2010 Server fully patched. The user also has an iphone.
The user's iphone can sync all email, calendar, contacts, etc. with no problem.
The user's ipad3 can sync calendar, contacts, etc. with no problem.
When attempting the initial sync, the user gets the complete inbox directory and some email -- in fact, everything BUT the inbox.
Diagnostic steps taken so far:
1) cleared out inbox and moved all email to a temporary sub folder (yes, that folder syncs)
2) checked permissions to make sure the user had inheritable rights checked (yes)
3) tried to sync using wifi (at the office) as well as cellular only (attempted to isolate the connection)
4) removed all accounts and re-added ONLY the Exchange
Error message after several minutes of synching --
Cannot Get Mail
The connection to the server failed.
Contact your server administrator.
This is our only ipad3 user, but all ipad2 users, iphone users, droid users have NO issue with synchronization.
Thank you for any help!