ipad3 does not sync an Exchange 2010 inbox; however, it can sync calendar, contacts
Hello Experts,
I have a user that has an iPad3. We have an Exchange 2010 Server fully patched. The user also has an iphone.
The user's iphone can sync all email, calendar, contacts, etc. with no problem.
The user's ipad3 can sync calendar, contacts, etc. with no problem.
When attempting the initial sync, the user gets the complete inbox directory and some email -- in fact, everything BUT the inbox.
Diagnostic steps taken so far:
1) cleared out inbox and moved all email to a temporary sub folder (yes, that folder syncs)
2) checked permissions to make sure the user had inheritable rights checked (yes)
3) tried to sync using wifi (at the office) as well as cellular only (attempted to isolate the connection)
4) removed all accounts and re-added ONLY the Exchange
Error message after several minutes of synching --
Cannot Get Mail
The connection to the server failed.
and sometimes
CannotGet Mail
Server error.
Contact your server administrator.
This is our only ipad3 user, but all ipad2 users, iphone users, droid users have NO issue with synchronization.
Thank you for any help!
Regards!
I have a user that has an iPad3. We have an Exchange 2010 Server fully patched. The user also has an iphone.
The user's iphone can sync all email, calendar, contacts, etc. with no problem.
The user's ipad3 can sync calendar, contacts, etc. with no problem.
When attempting the initial sync, the user gets the complete inbox directory and some email -- in fact, everything BUT the inbox.
Diagnostic steps taken so far:
1) cleared out inbox and moved all email to a temporary sub folder (yes, that folder syncs)
2) checked permissions to make sure the user had inheritable rights checked (yes)
3) tried to sync using wifi (at the office) as well as cellular only (attempted to isolate the connection)
4) removed all accounts and re-added ONLY the Exchange
Error message after several minutes of synching --
Cannot Get Mail
The connection to the server failed.
and sometimes
CannotGet Mail
Server error.
Contact your server administrator.
This is our only ipad3 user, but all ipad2 users, iphone users, droid users have NO issue with synchronization.
Thank you for any help!
Regards!
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
1. Have you tried restarting the Exchange server? Sometimes the synchronisation can hang on log files of the IIS which partly facilitates the sync-process. Restarting the Exchange server can solve this issue.
2. Did you install the users account on another device, besides the user's own iPad3 and iPhone?
2. Did you install the users account on another device, besides the user's own iPad3 and iPhone?
ASKER
...still waiting on client to confirm whether it is working.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The issue is that Exchange 2010 did not handle having multiple IOS enabled devices of the same type synchronizing at the same time. The device was enabled as stated in my initial question.
I have the same issue with my iPad 3 I have also iPhone 4 and both appear correctly and no other devices but inbox emails not appear.
Please help
Please help
ASKER
The next step I will try is to remove the partnership and re-establish.