Solved

ipad3 does not sync an Exchange 2010 inbox; however, it can sync calendar, contacts

Posted on 2012-04-13
7
1,796 Views
Last Modified: 2012-10-18
Hello Experts,
I have a user that has an iPad3.  We have an Exchange 2010 Server fully patched.  The user also has an iphone.

The user's iphone can sync all email, calendar, contacts, etc. with no problem.
The user's ipad3 can sync calendar, contacts, etc. with no problem.

When attempting the initial sync, the user gets the complete inbox directory and some email -- in fact, everything BUT the inbox.

Diagnostic steps taken so far:
1) cleared out inbox and moved all email to a temporary sub folder (yes, that folder syncs)
2) checked permissions to make sure the user had inheritable rights checked (yes)
3) tried to sync using wifi (at the office) as well as cellular only (attempted to isolate the connection)
4) removed all accounts and re-added ONLY the Exchange

Error message after several minutes of synching --

Cannot Get Mail
The connection to the server failed.

and sometimes

CannotGet Mail
Server error.
Contact your server administrator.


This is our only ipad3 user, but all ipad2 users, iphone users, droid users have NO issue with synchronization.

Thank you for any help!

Regards!
0
Comment
Question by:ltsweb
7 Comments
 
LVL 15

Assisted Solution

by:Rajkumar-MCITP
Rajkumar-MCITP earned 500 total points
ID: 37844562
Step1: check whether that user IPAD 3 device partnership is established for that mailbox, you can check that by navigating to Recipient Configuration -> Mailbox -> Manage Mobile Device from action pane check ipad 3 device id is showing?

Step 2: You can allow a device ( ipad 3 ) using the below shell command but you have to know the device id for IPAD 3

Set-CASMailbox -Identity: UserAliasName -ActiveSyncAllowedDeviceIDs: "<DeviceID1>", "<DeviceID2>"

Inform if any issue
0
 
LVL 4

Author Comment

by:ltsweb
ID: 37846273
Under EMC, Manage Mobile Phone - both the Iphone2 (c1/802.117) and the ipad3 (C3/902.176) show and show a last synchronization as today and current time.

The next step I will try is to remove the partnership and re-establish.
0
 
LVL 4

Expert Comment

by:Peerbolte
ID: 37854637
1. Have you tried restarting the Exchange server? Sometimes the synchronisation can hang on log files of the IIS which partly facilitates the sync-process. Restarting the Exchange server can solve this issue.

2. Did you install the users account on another device, besides the user's own iPad3 and iPhone?
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 4

Author Comment

by:ltsweb
ID: 37862402
...still waiting on client to confirm whether it is working.
0
 
LVL 4

Accepted Solution

by:
ltsweb earned 0 total points
ID: 37921631
Ok, so I figured out the issue.

The user had multiple devices showing up in the EMC under Recipient Configuration -> Mailbox -> Manage Mobile Device.

Two of the devices were iPads (one legacy that was replaced and one new).

I deleted both iPAD configurations and allowed the new (and only) one to connect.

The synchronization then completed and everything is working.
0
 
LVL 4

Author Closing Comment

by:ltsweb
ID: 37936160
The issue is that Exchange 2010 did not handle having multiple IOS enabled devices of the same type synchronizing at the same time.  The device was enabled as stated in my initial question.
0
 

Expert Comment

by:Melgebaly
ID: 38512359
I have the same issue with my iPad 3 I have also iPhone 4 and both appear correctly and no other devices but inbox emails not appear.

Please help
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Learn about the eCommerce marketing trends for the year ahead.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now