Slow Outlook 2003 clients w/Intermedia hosted Exchange
Hi,
We have 30 Outlook 2003 users on Intermedia's Exchange 2007 hosted platform. We have a 50G/5G internet connection. We have a variety of performance issues with Outlook:
it pauses often for up to 30 seconds
it hangs
it is slow
Here is an image from the connection status on my Outlook:
Now many users have very large OST files, 5-7gigs. I understand that large files cause performance issues with Outlook; however, would a large OST file cause delays in the connection status window?
Regards,
Jack
We have 30 Outlook 2003 users on Intermedia's Exchange 2007 hosted platform. We have a 50G/5G internet connection. We have a variety of performance issues with Outlook:
it pauses often for up to 30 seconds
it hangs
it is slow
Here is an image from the connection status on my Outlook:
Now many users have very large OST files, 5-7gigs. I understand that large files cause performance issues with Outlook; however, would a large OST file cause delays in the connection status window?Regards,
Jack
Enable Local Caching and Disable COM addins Tools-> Options
ASKER
Cached mode is enabled, I.e. ost file
Will check com addins
Will check com addins
From the image it loos like your server is not local, are you using a proxy connection? Are you going over an MPLS? or is it cloud based Exchange?
ASKER
www.intermedia.net is the non-local host.
We are using the public internet to get to them using HTTPS connections / proxy server.
Our connection is with Charter...50 down / 5 up.
We are using the public internet to get to them using HTTPS connections / proxy server.
Our connection is with Charter...50 down / 5 up.
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ASKER
We do have Outlook Web Acccess with Intermedia and it works fine.
A few of our users have 2010 but none with the large ost files.
I don't understand your suggestions of certs and how that would be different than the proxy. I would think we are limited by Intermedia's method to connect.
A few of our users have 2010 but none with the large ost files.
I don't understand your suggestions of certs and how that would be different than the proxy. I would think we are limited by Intermedia's method to connect.
The autodiscover would find the cert and then install the client and then you don't have to manually setup the client with the proxy settings.
Also, check whether outlook 2003 updated to latest service pack.