Solved

Wordpress site admin portal login loop

Posted on 2012-04-13
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Last Modified: 2012-05-07
I have a site I created using Wordpress version 3.1 and at first everything was working perfect. I got an email from the client about not being able to log into the portal. When you go to log in it immediately takes you back to the log in page (without any errors). If you try to reset your password it tells you to enter a vaild username\email. I know for a fact my username, password, and email are correct. I have even reset the password in the database manually. I have tried every howto out there on this issue without luck, from cookie related fixes to upgrading wordpress manually. It is almost like the login script cannot read the database but the rest of the site is functioning as it should. Any help on this would be greatly appreciated.  A clean install is not an option.
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Question by:ITNC
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13 Comments
 
LVL 1

Expert Comment

by:jameless
ID: 37844570
I have seen this happen before.  He may be using /wp-admin which tries to forward the request to the old location before you migrated the site.  Tell him to use /wp-login.php.  That should solve it for you.
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Author Comment

by:ITNC
ID: 37844596
attempting to go to siteurl.org/wp-login does not take you any where, same as siteurl.org\# would
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Expert Comment

by:jameless
ID: 37844598
/wp-login.php ?
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 37844600
>>  A clean install is not an option.

Why not?  It's possible the site has been hacked and the admin redirection is there to prevent easy fixing.  Run a sucuri.net scan and see if anything comes back out of the ordinary?
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Author Comment

by:ITNC
ID: 37844607
Sorry I meant to edit that before you posted, /wp-login.php does take you to the log in screen but it suffers the same issue unfortunately
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Author Comment

by:ITNC
ID: 37844627
This may or may not help but if I enter my creds, random text in the user/pass boxes, or leave them blank it doesn't throw any errors, it almost looks like it just refreshes the page.
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LVL 1

Expert Comment

by:jameless
ID: 37844640
Does the URL make it appear as if it's trying to redirect you?
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Author Comment

by:ITNC
ID: 37844653
It doesn't, at least not that I can see, the URL doesn't ever seem to change from /wp-login
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 37863547
It's possible the site has been hacked and the admin redirection is there to prevent easy fixing.  Run a sucuri.net scan and see if anything comes back out of the ordinary?
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Accepted Solution

by:
ITNC earned 0 total points
ID: 37920668
Turned out part of the problem was on GoDaddy's side regarding the database. After that was fixed I had to empty the database and restore from a backup
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 37920917
Heh.

GoDaddy strikes again!
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Author Closing Comment

by:ITNC
ID: 37936140
The problem wasn't with Wordpress to begin with, it turned out to be a GoDaddy issue.
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