Print spooler Error - Failed to reopen an existing printer Event ID 602

In the course of trying to figure out why my wireless icon loads so slowly upon booting, I came across the Event Viewer.   I noticed that I had about 1,600 events all dealing with the followng error

The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-491004462-2795555541-3286344931-1005\Printers\Connections\,,fs1,TOSHIBA e-STUDIO280Series PCL6. This can occur if the key name or values are malformed or missing.

Interestingly enough, I no longer have access to the Toshiba and the reference "fs1" is a network location at my former employer's office.   I do not have this printer set up in my devices.   How do I remove this process so that it is not waisting resources trying to attach to a printer that does not exist.

I am wondering if this is what is causing my wireless connection to start up so slowly.
snkama95Asked:
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JohnBusiness Consultant (Owner)Commented:
Go to Devices and Printers and open the dialogue window. Click once on any printer and notice the menu bar opens. Go to the Printer Servers tab and you should see the Toshiba driver (may be more than one, may not be).  Remove the Toshiba driver, close out and restart.

Does that help?  

If you cannot remove the driver, stop the print spooler service and try removing the driver again.

If there is a job stuck in the spooler, take a look at this Microsoft article that deals with stopping the spooler and deleting print jobs.

http://support.microsoft.com/kb/946737

... Thinkpads_User
snkama95Author Commented:
I clicked on the Devices and Printers and the window opened showing all of my printers and other devices (scanner, monitor, mouse, etc).   I am not sure what is meant by "open the dialogue window".  

I single clicked on each printer device and then went up to the top of the window and clicked on Print server properties.   From there, I clicked on the tab for Drivers.  I noticed that some of the printers had a few more items listed than others, however none of them showed the Toshiba driver.

One of the things that all of the printers have in common is that they show Amyuni Document Converter, both 300 and 400.

I seem to recall that I did not see that service showing up in any way on my computer until I started using my laptop with the former employer.  Might the error be related to those drivers?
JohnBusiness Consultant (Owner)Commented:
>>> the window opened showing all of my printers  ...  I am not sure what is meant by "open the dialogue window".    <--- I am sorry about that. The window you got with your printers is the window I meant. So no more issue there.

>>. none of them showed the Toshiba driver. <--- Strange, since you are getting a Toshiba printer error.

>>> Amyuni Document Converter, both 300 and 400. <-- I have those two. It has to do with PDF files and they do not cause any issue.  Did you install QuickBooks by any chance?

>>> One of the things that all of the printers have in common  <--- The Amyuni drivers should be there, but only once (for each Amyuni version). I do not know why they should "relate" to other printers, though.  

Try the suppport link earlier to delete spooler entries and let us know about that.

The error (first post) refers to "registry key S-1-5-21-491004462-2795555541"

This is (or can be) the numerical form of profiles no longer in use. Make sure your Windows 7 userid is a member of the Administrator's group and then go to Computer, right click, Properties and then Advanced (left side of the window). Click on User Profile settings. There should be Default Profile and you (2 profiles). Is there a S-1-5-21... Profile?

So long as you are logging in as the user attached to the active profile, you should be able to delete the inactive (S-1-5-21...) profile. Make SURE you are not still on the Domain of your former employer and that your computer is OFF Domain and a member of WORKGROUP. Check three times before deleting once.

This was a long response. Please answer all the question sprinkled throughout so we may assist you.

.... Thinkpads_User

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snkama95Author Commented:
Yes, I do have Quickbooks installed (a few different versions.  I am a CPA and I need to have these for various clients).

I no longer need to use CTRL ALT Delete to log into a domain and I am now working in my home Workgroup environment.   This is interesting.

I have my computer setup so that I have two profiles.   Let's call them jdoe and John.  

 I use jdoe for essentially everything that I do and it is an administrator password (and the one that I am currently logged into) .   John is a standard user.  Both are password protected.  The intent was to use John so that if someone miraculously hacked in, they would not get in at the administrative level.  

Unfortunately most of what I do always needs an administrator login, so I have basically abandoned John.    Those are the only two profiles that show up when I boot.

If i go to User Accounts in the control panel, in addition to the jdoe and John, there are two more...Guest and ASP.NET Machine account.

Finally, if i go to the c:\Users, there I see the following folders:

Administrator
Default
Guest
Public
jdoe
John Doe
John
John.ComputerName
Temp

That is all very confusing to me and I have been wondering about whether I can just delete some of these.

My current profile jdoe is definitely a member of the Administrative Group.   I need to go and try the link...
snkama95Author Commented:
Went to the Microsoft link.  it was directed towards Win XP SP3 computers.   My laptop is Win 7 Pro 32bit.   I did not go much further and I was reluctant to start playing with the scripts that they showed for XP as I did not know what affect, if any, it would have on my Win 7 computer.
JohnBusiness Consultant (Owner)Commented:
>>> I do have Quickbooks installed (a few different versions. <--- QuickBooks causes the Amyuni drivers and this is no problem if all is well. You should not have anything earlier than QuickBooks V2010 on your Windows 7 computer. Nothing earlier is properly compatible. Also, QB V2012 now uses .NET Framework 4 to do its networking. This is new and I wound up uninstalling everything older than QB V2012. Clients are keeping up anyway because of the shift to Windows 7.

>>> I am now working in my home Workgroup environment.   <--- This is good.

>>> Let's call them jdoe and John ... Those are the only two profiles that show up when I boot. <--- This is good as well, although Default should also show up (at least does on my computers). However that is not critical here, I think.

>>> If i go to User Accounts ... there are ... Guest and ASP.NET Machine account.  <--- That is not a problem and is normal.

>>> Finally, if i go to the c:\Users, there I see the following folders:

Administrator <--- Why? You should not see this. Did work set it up? Do you have UAC turned off. You should not disable UAC. Did you enable the Administrator's account? It should not be enabled. Computer, right click, Manage and then go to System Tools, Local Users and Groups, Users, and check the properties of administrator.

Default  <--- Normal
Guest  <--- Normal, although mine does not show up because never used.
Public  <--- Normal
jdoe  <--- Normal
John Doe <--- Why 3 John accounts. If John is real, delete John Doe.
John  <-- Probably the real account
John.ComputerName <--- Is this the Work Account?  If there is nothing there, it probably can be deleted
Temp <-- Probably created by Work or by a temporary login in Windows 7 (happens). It probably can be deleted.

BEFORE you delete any account folders, make certain you know where your email and documents are. By now they should all be in Joe and nothing should be in John.

I think the print spooler directions are similar, however, check out this link to do the same thing.

http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html

Please let us know what happens.

... Thinkpads_User
snkama95Author Commented:
I will likely have to reply by tomorrow as I intend to do a full backup before making any of these changes.  My backups usually are approximately 200 Gig in size so that will take some time.

I will keep you posted.   I greatly appreciate the help.   Before I start, though, one last comment..

Going from Computer, manage, users and groups, to users, I see yet another name that has not shown elsehere that I told you about, yet it is very familiar.  I believe that I used it a few years ago.  I intend to delete it after the backup.
JohnBusiness Consultant (Owner)Commented:
That makes sense and please keep us posted.
JohnBusiness Consultant (Owner)Commented:
Another thing to consider here is the implication the machine has been in service a while (old user profiles, multiple versions of QuickBooks) so you may ultimately find. It to your advantage after backing up to do a fresh install of Windows. Just a thought at this point.
Run5kCommented:
"Unfortunately most of what I do always needs an administrator login, so I have basically abandoned John." ~ Snkama95

If you don't mind me asking, how is that the case?  I work in a wide variety of Windows environments, configuring literally thousands of Windows 7 workstations.  I have yet to find a compelling need to remain logged into the machine with an account that has full admin privileges.  In virtually every instance that I need admin rights, a simple "Run as administrator" gets the job done rather nicely.
snkama95Author Commented:
Great news.   I was able to eliminate the following error:

The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-491004462-2795555541-3286344931-1005\Printers\Connections\,,fs1,TOSHIBA e-STUDIO280Series PCL6. This can occur if the key name or values are malformed or missing.

It was being caused by a left over key in the Connections folder within the Printers folder which was within the S-1-5.21... folder.   Once that key was removed, the problem went away.   I greatly appreciate your help and will accept your first response with full points.

From this experience, I have learned about the value of the event viewer and other things.  It is not practical at this time for me to do a clean install of Windows and reload everything as I do not have the time to devote to it.    I never considered the "run as administrator" idea and I will now pursue that.  

Having used the event viewer, I am now on a quest to solve my next issue which is the following error.  I will post it separately and hopefully you can assist with that one as well.

"Windows could not initialize printer Journal Note Writer because the print processor JournalPrint could not be found. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device."

Thanks again.
JohnBusiness Consultant (Owner)Commented:
Thank you and I was pleased to assist. I will look further at the next question, although I have not seen that one before. .... Thinkpads_User
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