I recently had a Cisco Cable Modem 2100 (DPC2100R2) installed by Time Warner Cable for Internet access. When I connected my Windows laptop directly to the cable modem with an ethernet cable, my laptop reports "Network, No Internet Access". The cable modem has the following indication lights:
PC - blinking on and off repeatedly
Cable - no light is on
Send - no light is on
Receive - no light is on
Power - the light is on
I still do have a DSL line with a wireless router as a backup Internet source but I made sure these were all not in the mix. I want to make sure my new cable modem is working as expected without moving on to hooking up to a wireless router and then eventually canceling my DSL line.
When Time Warner came over to install the cable modem, the technician made sure the modem was was working and it actually did work on another Windows laptop (which I don't have anymore). The technician did some back and forth talk with Time Warner to reset a thing or two and that's all I know.
What are the troubleshooting steps I should perform now so I can resolve my issue? Thanks.