Win xp keeps resetting the Network Adapter

Joseph Salazar
Joseph Salazar used Ask the Experts™
on
I have a Dell Computer with integrated nic card.
It keeps resetting it's self with the network.

When I boot into safe-mode with networking I can browse all day with no issues????

I have done the following:

1)  Reset Adapter
2)  Removed adapter and rebooted thus re-installing Driver
3)  Downloaded and Re-installed the driver.
4)  Replaced Network Cable
5)  Tested Port on router with my laptop....No issues
6)  Installed new Network Card.... Wow !!!  Same issue????
7)  Attempted to install USB wireless adapter.....Same Thing?????
8)  Disabled Lan adapter  same issue with wireless????
9)  Reset Ip Stack

Wow I'm running out of Brain Cells here.

Please help....

Cjoego
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Have you tried turning off power management for device?
Open up propertis of network adapter then on power managemnt tab uncheck
allow the computer to turn off this device to save power.
You don't specify enough info about the PC... Just the brand!...

The fact that it works in safe mode but not in regular mode narrows it down a bit...

I would check:
1) Make sure all drivers are up to date & current
2) Make sure BIOS is up to date & current
3) Verify a good firewall & A/V program
4) If using either McAfee or Norton, immediately uninstall and go back to item 3) above!

Commented:
try running it in normal mode with your antivirus programs off.  If this solves the problem, either reconfigure the AV to not interfere with the NIC functionality, or replace the AV.
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Hi,

Few suggestions:

1. did you try this http://support.microsoft.com/kb/299357  ?
2. did you try "netsh reset winsock" ?
3. what happens if try logging in with a diffrent user, if the problem still there?

if you did all the above, won't it be easier to backup and reinstall the OS  from Dell recovery cd ?

Commented:
Internet or network problem could be because of  adware, spyware, virus, worm, trojan horse, etc. try following..

Run Winsockfix program to reset winsock catalog.

Follow the instruction
http://www.home-network-help.com/netsh-winsock.html
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
"resetting it's self" doesn't mean anything to me.  What specific things are wrong when this happens?
Try totally uninstalling the driver from your computer.

First, download the latest driver for the adapter so you have it on hand.

http://support.dell.com/support/downloads/index.aspx?c=us&cs=04&l=en&s=bsd
is as close as I can get you, since all you told us is it's a Dell.

To fully uninstall all instances of the driver, follow this procedure
Click Start->Run, cmd [Enter]
In the cmd.exe command window that opens, run
SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
Leave that window open, but minimize it.


Click Start->Run, devmgmt.msc [Enter]
expand Network adapters and note the adapters present.
Click View and select Show hidden devices.

Without the variable made in the first part of the procedure, all that shows is missing non-Plug & Play devices; adding the environment variable makes it show ghosted Plug & Play devices, also.

Right-click on the wired adapter and choose Uninstall (the current instance will be a slightly bolder type/icon; if any other instances of the adapter exist, the icon/type will be a lighter color... that's where the 'ghosted' name comes from).

Click Yes/Continue, if prompted.
When that's done, repeat the Uninstall step on any ghosted instances of the adapter, too.
Depending on how many there are, it could take quite a while since it will let you uninstall only one-at-a-time.
The ghosted instances also have a driver associated with them, and who knows what version they are (if you have upgraded the driver previously, there could be numerous versions mixed together)... windows won't actually remove the driver[s] as long as those ghosted instances still exist.

Do not reboot, do not scan for changes.

OK out of Device Manager, close the cmd.exe window.

Run the installation file for the newest driver.
When that completes successfully, reboot and try connecting again.
If there are no ghosted instances of the adapter, or uninstalling them doesn't solve the problem, do
Start->Run, ncpa.cpl [Enter]
Right-click the Local Area Connection and choose Properties.
UNcheck the Microsoft TCP/IP version 6 protocol binding.

IPv6 in XP NIC Properties
OK out and see if the wired adapter connects and gets an address then.

You should be able to watch the connection attempts real-time from the Network Connections window that's already open... select the Local Area Connection and look in the lower-left corner of that window.
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Norton 360 was culprit,  I removed malware from machine hoping it would repair.
Uninstalled the Corrupted 360 and computer ran like a champ.

cjoego

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