Pumpernickel
asked on
Windows 7 Dump File
We have started using nComputing software with an HP 8200 Elite. It seems to be blue screening a lot lately. Can someone take a look at the dmp file and see what is causing this?
Windows 7 Professional x64
nComputing x350 kit
Windows 7 Professional x64
nComputing x350 kit
Can you attach Dump file.
ASKER
sorry forgot to
040912-30763-01.dmp
040912-30763-01.dmp
Probably caused by : win32k.sys ( win32k+1c241f )
your win32k.sys file seems to be corrupt..
your win32k.sys file seems to be corrupt..
seems some 32 bit application is using this and causing the BSOD..
ASKER
How can this be identified more? I have a feeling its the nComputing software or the Video Driver
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
if it's your video graphic drivers you should update the latest drivers and install.
also as your system is 64 bit try to download the 64 bit drivers.
also as your system is 64 bit try to download the 64 bit drivers.
Are you sure nComputing x350 kit meet minimum system requirement ?
Please check, what its says under minimum system requirement
http://www.ncomputing.com/docs/guides/en/guide_X550_X350.pdf
Please check, what its says under minimum system requirement
http://www.ncomputing.com/docs/guides/en/guide_X550_X350.pdf
ASKER
Yes they do. The towers are HP 8200 Elites
I guess the problem has something to do with Windows 7.
What does following mean under Minimum system requirement.
" You cannot use the vSpace software with Windows Client software (i.e., Windows Vista, Windows 7)....." ?
&
" As a best practice, before deploying any
new OS service pack, first confirm vSpace support "
What does following mean under Minimum system requirement.
" You cannot use the vSpace software with Windows Client software (i.e., Windows Vista, Windows 7)....." ?
&
" As a best practice, before deploying any
new OS service pack, first confirm vSpace support "
in case you have not gone through following..
http://www.ncomputing.com/kb/vSpace-Operating-System-Support-Matrix_252.html
http://www.ncomputing.com/kb/vSpace-Operating-System-Support-Matrix_252.html
When a machine bluescreens and the dumpfile points to ntoskrnl.exe (which http://www.nirsoft.net/utils/blue_screen_view.html told me), I usually give up finding the root cause by using the dump file and start to analyse what the machine was doing while it bluescreened.
But first of all make sure that it's no simple RAM corruption. Exchange your RAM if you own spare RAM. If not, test it at least.
But first of all make sure that it's no simple RAM corruption. Exchange your RAM if you own spare RAM. If not, test it at least.