Windows 7 Dump File

cmb991
cmb991 used Ask the Experts™
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We have started using nComputing software with an HP 8200 Elite.  It seems to be blue screening a lot lately.  Can someone take a look at the dmp file and see what is causing this?

Windows 7 Professional x64
nComputing x350 kit
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Can you attach Dump file.

Author

Commented:
sorry forgot to
040912-30763-01.dmp
Probably caused by : win32k.sys ( win32k+1c241f )

your win32k.sys file seems to be corrupt..
seems some 32 bit application is using this and causing the BSOD..

Author

Commented:
How can this be identified more?  I have a feeling its the nComputing software or the Video Driver
if it's your video graphic drivers you should update the latest drivers and install.
also as your system is 64 bit try to download the 64 bit drivers.

Commented:
Are you sure nComputing x350 kit meet minimum system requirement ?

Please check, what its says under minimum system requirement
http://www.ncomputing.com/docs/guides/en/guide_X550_X350.pdf

Author

Commented:
Yes they do.  The towers are HP 8200 Elites

Commented:
I guess the problem has something to do with Windows 7.

What does following mean under Minimum system requirement.
" You cannot use the vSpace software with Windows Client software (i.e., Windows Vista, Windows 7)....." ?


" As a best practice, before deploying any
new OS service pack, first confirm vSpace support "
Distinguished Expert 2018

Commented:
When a machine bluescreens and the dumpfile points to ntoskrnl.exe (which http://www.nirsoft.net/utils/blue_screen_view.html told me), I usually give up finding the root cause by using the dump file and start to analyse what the machine was doing while it bluescreened.

But first of all make sure that it's no simple RAM corruption. Exchange your RAM if you own spare RAM. If not, test it at least.

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