System icon within Control Panel has disappeared

GMartin
GMartin used Ask the Experts™
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Hi Everyone,

            Instead of briefly identifying the problem, I feel it is germane to explain a little bit of the history which has led up to it.  First, the System icon was present within Control Panel "before" Norton Removal Tool was used to uninstall Norton PC Checkup.  However, it was unresponsive, meaning it would never open up.  After the Norton Removal Tool was run which allowed the successful removal of Norton PC Checkup, I now notice the System icon does not even show within Control Panel any more.  

             With the described problem at hand, could someone provide some possible fixes for this issue?  I am thinking that somehow Windows XP has somehow become corrupted in connection with the glitches of the Norton suite.  It is reasonable to think this because the System icon did disappear within Control Panel following the use of the Norton Removal Tool to uninstall Norton PC Checkup.  Perhaps Windows XP can be repaired.  I do have the installation CD available if needed.  

               Any shared input to this question will be appreciated.

               Thank you

               George
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Commented:
If you have My Computer displayed on your desktop, a right-click and Properties will open System as a workaround until you get your icon back.

Try creating a shortcut to launch sysdm.cpl

Author

Commented:
Hi

             After clicking Properties from right clicking My Computer, I got the following error message: The title of the window is rundll32.exe - Unable to Locate Component.  The contents of window reads as follows: This application has failed to start because IMM32.dll was not found.  Re-installing the application may fix this problem.  

             With respect to creating a short cut of the System icon on the desktop, I am not exactly sure how to do that part.  

              Any further help will be appreciated.

              Thank you.
Open a command prompt and run
SFC /scannow

it will take a while to run... have an XP CD of the same service pack level handy...
if you don't have one, you may need to uninstall the service pack[s] then reapply after the System File Checker finishes. e.g. if all you have is an XP with SP2 CD, you might need to uninstall SP3 so SFC will accept your XP CD, then reinstall SP3 when SFC is done repairing your operating system.

Author

Commented:
Hi Everyone,

             Thanks so much for the insightful feedback given to this post.  After carefully going through everything, I am afraid the problem was a bit more serious and complicated than originally thought.  Upon running the Western Digital Diagnoistic tool built within the hard disk drive utilities of UBCD or Ultimate Boot CD, I found the hard drive itself failed diagnoistics which would naturally explain the roots of the OS being corrupted itself.  

            With respect to resolving this issue, I basically backed up all of the end user files such as mp3's, jpgs, movies, documents, etc. to an external USB hard disk drive.  Since the OS itself was damaged or corrupted, I did not think it would be a good idea to digitally clone clone everything from a failing hard drive to a new hard drive.  After the end user files were backed up; the laptop shut down,  I removed the battery from the laptop, uninstalled the defective hard disk drive, installed the new hard disk drive, reinstalled the battery, and loaded XP w/ SP2 back onto the drive along with needed drivers.  From there, I was able to install SP3 back onto it as well.  

             To make a long story short, everything is back to normal with the laptop.  Thanks again everyone for the shared input given to this question.

             George

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