active iso can't detect burner

grnow
grnow used Ask the Experts™
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had a DVD writer that is shown up under my computer.. when using Active ISO burner, the burner field to select the burner is greyed out. not sure why?
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See if clearing the upper/lower filters makes it visible to the burning program.
http://support.microsoft.com/kb/314060

If the FixIt Tool doesn't make it visible, try following the Windows XP instructions at the bottom of the 'Let me fix it myself' section.

i.e. manually deleting the UpperFilters and LowerFilters keys from the right-side pane of the
HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
registry key.

Don't leave out the 'reboot' step either way.
Top Expert 2012
Commented:
Try another software, to see if that makes a difference - CDBurnerXP http://cdburnerxp.se/en/home
Top Expert 2013
Commented:
can you read cd's and DVD's?  and is that also for burning CD's?

the drive may just be bad - test it on another PC to be sure, or test another one on this
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Author

Commented:
Darr247, tried it but still can't detect. (i use it on a windows 2008)

Callandor, tried CD Burner XP, under the CD/DVD field, it is greyed out 'no compatible device found'

nobus, yes, that is a DVD writer. when i put a CD or DVD into the drive, it can run. if i put an empty disk in the drive, it gives error 'windows can't read the disk in drive.. make sure the disk use a format that windows recognizes it. if the disk is unformatted, you need to format it before using it'

tried with another extermal DVD writer. same thing, can read CD/DVDs but when comes to burning, it can't detects the drive.
> Darr247, tried it but still can't detect. (i use it on a windows 2008)
Did you do both the online FixIt Tool and manually deleting them with RegEdit?
Raymond PengSystems Engineer

Commented:
In Windows Explorer > Right click on the DVD Drive > Properties > Recording Tab > Is Recording a selected option?
Top Expert 2013

Commented:
then it's likely bad - many have a different laser for DVD
Top Expert 2012

Commented:
>tried CD Burner XP, under the CD/DVD field, it is greyed out 'no compatible device found'

Your drive may be broken on both lasers, since this software handles both CDs and DVDs.  Are you able to read CDs or DVDs?  If not, this is very likely.
Top Expert 2013

Commented:
@Callandor : " when i put a CD or DVD into the drive, it can run"
Top Expert 2012

Commented:
If it can read both CDs and DVDs, it's probably not a hardware problem.  The same laser that reads is used to write.  See if the native 2008 software works: http://knol.google.com/k/leonid-shirmanov/burn-iso-images-natively-in-windows-7/2i969eujgjrbz/16#
Top Expert 2013

Commented:
testing it on another pc would be sure proof

Author

Commented:
Darr247: yes, tried both

l33tf0b: recording tab is not available / seen

Callandor: under windows disk image burner, status "a disk burner wasn't found. make sure that a burner is installed properly and you have the appropriate permission to burn a disk"

quite puzzled. if i put in a CD or DVD, the drive would just autorun and play. it is just not detecting when it comes to burning..
Top Expert 2013

Commented:
i stand by my initial post : test it on another PC
Top Expert 2012
Commented:

Author

Commented:
Callandor, thanks for the link. I followed the instructions from David Burg on the page and it works. what i don't quite understand is what is meant by " explorer.exe lacks the capability to spawn an elevated process "? I already login as an administrator. The workaround works but it will have to be done everytime after restarting the pc. still hoping if any more 'permanent' solution.

"Additionally to steps in Choice A, I had to run explorer.exe elevated. Careful! Because explorer.exe is also running in the background for the task bar and alike, simply launching a new instance of explorer.exe won't wont. Instead, start the Windows Task Manager. Open the start menu, and in the area right of the Loggoff button, hold ctrl+shift and click with right mouse button to open a hidden menu. Choose "Exit Explorer" in this hidden menu. Notice how the task bar goes away. Go back to Windows Task Manager, and check "Show processes from all users" under the Processes tab to ensure Task Manager itself elevates. Choose in the menu "File" and "New Task (Run...)". Check "Create this task with administrative privileges", and type explorer.exe then click OK. Notice how the task bar comes back. Careful! Now ALL of explorer.exe is running with admin privileges. This is necessary because explorer.exe lacks the capability to spawn an elevated process when it launches the burn operation.
Now you can burn, in particular you can burn .iso images to CD or DVD"
How is it this question never got moved to the Server 2008 topic area?
Top Expert 2012
Commented:
> i don't quite understand is what is meant by " explorer.exe lacks the capability to spawn an elevated process "?

See this article about admin priveleges
http://social.technet.microsoft.com/Forums/en/winservergen/thread/a5bf864a-dc15-4114-b1ec-a092f36862c5
Raymond PengSystems Engineer

Commented:
nice one callandor!

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