Printer won't install
We have a HP Laserjet 3055 All-in-One which is working satisfactorily, but we want to move it onto another machine. I got the latest software from the the HP website. This is the driver and full software application package.
When I install it, it does a few things and then asks for the printer to be connected, then when it sees the printer it carries and for a little while and eventually pops up a message saying the the installation failed. There is no error code, or reason given.
When I investigate further, I can see that the driver has installed succesfully, but none of the application software has installed. I have full administrative priviliges on the machine. So it's not a permissions issue. How can I troubleshoot this to determine the reason it didn't install properly
When I install it, it does a few things and then asks for the printer to be connected, then when it sees the printer it carries and for a little while and eventually pops up a message saying the the installation failed. There is no error code, or reason given.
When I investigate further, I can see that the driver has installed succesfully, but none of the application software has installed. I have full administrative priviliges on the machine. So it's not a permissions issue. How can I troubleshoot this to determine the reason it didn't install properly
ASKER
Both the original machine, and the machine we want to move the printer to are 32 bit XP. The software I am trying to install is specifically for this scenario.
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ASKER
OK, let me give it go.....
ASKER
CCleaner seems to be what did the trick. Thanks for your help :)
SEE HERE
While these products do not have a Windows 7 full solution, you can run the HP product software created for the Windows Vista 32-bit operating system on a Windows 7 PC in compatibility mode to enable full product software functionality. NOTE: HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones are supported in the Windows 7 32-bit operating system (OS) only and are not supported in the 64-bit Windows 7 environment. If you are using the Windows 7 64-bit OS, use the driver included in the operating system to enable print/scan software functionality (print only when installed through a network) and then use the Scan and Fax feature in Windows or the product control panel to fax. Do NOT install a Universal Print Driver (UPD) because this option is print only and is not recommended for multifunction products (MFPs).
Before you begin
The HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones have a basic print/scan-only driver built into the Windows 7 operating system (OS). NOTE: When you connect the product to the computer, Windows 7 detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD to enable this basic driver.
This basic driver does not include the same features provided on the product CD or in the full feature solution. Customers need to upgrade from the basic print driver to a full solution to enable product software functionality. To do this for HP LaserJet 3050, 3052, 3055, 3390 and 3392 All-in-Ones, obtain the full feature software for Vista (from either the product CD or online download) and then follow the steps in this document to run the HP software on the Windows 7 PC in Windows Vista compatibility mode (32-bit only).