Restore Deleted items in Outlook is EMPTY with a retention of 14 days on Exchange Server

cjjones1100
cjjones1100 used Ask the Experts™
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I just went through our Exchange 2007 server and retention is set globally to 14 days and on the specific user to 14 days.  I have run the outlook 2007 fix to restore from any folder (KB246153) with no luck.  User came in this morning and his INBOX was empty.  I said no problem I will restore it, but no matter what, the restore deleted items is empty whether from the INBOX or Deleted Items folder.  Any thoughts?
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Did you try dumpster?

Author

Commented:
Yes, I set the registry for DumpsterAlwaysOn = 1...  Please reply if this is not what you are referring to.  Thanks
Right that is what i was talking about but did you go through dumpster to see if there was files in there??

Author

Commented:
Where is the dumpster located?
1. You must have Full Access permissions to the mailbox being exported from and the mailbox your importing into.
2. This must be ran on workstation with Exchange tools and Exchange Powershell installed, CANNOT be ran on the actual server.
3. Create a temporary "use" mailbox for this.  Dumpster data will not export if your sending the information to a PST file.  So create a mailbox named, for example, tempuse@domain.com and grant yourself full access permissions.

to use for example, mailbox to export from:  jdoe@domain.com
to use for example, mailbox to send export to:  tempuse@domain.com
Folder that will be created in tempuse@domain.com mailbox that will hold results:  Restored
Bad Item Limit : 5000 - Will accept 5000 corruptions before it stops the export (large dumpsters may have more than the default amount of bad items, so I usually set it high when dealing with Deleted Items
-IncludeFolders "\Junk E-Mail" will include the dumpster data too

This is all one line in the Exchange Powershell on a workstation.  Long but works well.  You will want to watch the syntax and check if you get an error.  This will NOT remove any items from the mailbox your exporting from in this example.


Export-Mailbox -Identity jdoe@domain.com -TargetMailbox tempuse@domain.com -TargetFolder Restored -StartDate "03/01/2009 12:01:00" -EndDate "04/01/2009 12:01:00" -IncludeFolders "\Junk E-Mail" -BadItemLimit 5000

Author

Commented:
I ran this and it completed successfully but nothing is in the restored folder... Any further thoughts...
Do yo do Brick level backup? Can you restore from a backup?

Author

Commented:
Yes which is a huge hassle and doesn't explain why the deleted items recovery isn't working as it should.
Well if you want that kind of explanation open a MS support issue because it could be anything. This happen sometimes, weird things that can never be explained.

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