<div>
Try this:<br />
<br />
sysdm.cpl -&gt; Remote tab -&gt; Allow Remote Assistance connections to this computer
</div>


Try this:

sysdm.cpl -> Remote tab -> Allow Remote Assistance connections to this computer

<div>
I've enabled that setting via group policy. &nbsp;they have it enabled (and greyed out)
</div>


I've enabled that setting via group policy.  they have it enabled (and greyed out)

<div>
Also, they are trying to send (offer), not receive.
</div>


Also, they are trying to send (offer), not receive.

<div>
Right on the receiving system you need Remote Assistance enabled as well.
</div>


Right on the receiving system you need Remote Assistance enabled as well.

<div>
Enabled on every PC in the domain via group policy.<br />
<br />
On my PC I can access everyone. &nbsp;Including the two PC's that can't offer assistance.
</div>


Enabled on every PC in the domain via group policy.

On my PC I can access everyone.  Including the two PC's that can't offer assistance.

<div>
I can access port 3389 in both directions aswell
</div>


I can access port 3389 in both directions aswell

<div>
Try disabling Windows Firewall on a machine to test. &nbsp;Can you disable UAC or set it to low priority to test as well?
</div>


Try disabling Windows Firewall on a machine to test.  Can you disable UAC or set it to low priority to test as well?

<div>
Windows firewall and UAC are disabled by group policy on our domain.
</div>


Windows firewall and UAC are disabled by group policy on our domain.

<div>
<div class="content wysiwyg-content">
Hi All,<br />
<br />
Two of our IS Department PC's can't offer remote assistance.<br />
<br />
They get the following error message;<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2012/04_w16/568448/remoteassistanceerror.png" target="_blank" title="Offer Remote Assistance Error (21 KB)"><img alt="Offer Remote Assistance Error" class="file-block lazyload" style="max-width: 630px;" data-src="https://filedb.experts-exchange.com/incoming/2012/04_w16/568448/remoteassistanceerror.png" /></a><br />
D
</div>
</div>


remoteassistanceerror.png

Hi All,

Two of our IS Department PC's can't offer remote assistance.

They get the following error message;



D

Offer Remote Assistance

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.

Windows Server 2008

Windows Server 2003 was based on Windows XP and was released in four editions: Web, Standard, Enterprise and Datacenter. It also had derivative versions for clusters, storage and Microsoft’s Small Business Server. Important upgrades included integrating Internet Information Services (IIS), improvements to Active Directory (AD) and Group Policy (GP), and the migration to Automated System Recovery (ASR).