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Offer Remote Assistance

detox1978
detox1978 used Ask the Experts™
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Hi All,

Two of our IS Department PC's can't offer remote assistance.

They get the following error message;

Offer Remote Assistance Error
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Try this:

sysdm.cpl -> Remote tab -> Allow Remote Assistance connections to this computer

Author

Commented:
I've enabled that setting via group policy.  they have it enabled (and greyed out)

Author

Commented:
Also, they are trying to send (offer), not receive.
Top Expert 2012

Commented:
Right on the receiving system you need Remote Assistance enabled as well.

Author

Commented:
Enabled on every PC in the domain via group policy.

On my PC I can access everyone.  Including the two PC's that can't offer assistance.

Author

Commented:
I can access port 3389 in both directions aswell
Raymond PengSystems Engineer

Commented:
Try disabling Windows Firewall on a machine to test.  Can you disable UAC or set it to low priority to test as well?

Author

Commented:
Windows firewall and UAC are disabled by group policy on our domain.
Systems Engineer
Commented:
Can you check the group polices so that it matches the KBIT here:
Scroll down past the half way mark

http://technet.microsoft.com/en-us/library/cc766399(v=ws.10).aspx