Citrix session not opening up first try.

menreeq
menreeq used Ask the Experts™
on
We are having an issue with a user when using citrix to run an app.  This person works offsite and does not connect via vpn.  When they double click the citrix app icon, it won't always connect on the first try, it will take 2-3 other attempts for the app to connect and load.  Thank you in advance for your help.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Check the event logs on your Web Interface server to see if your XML broker(s) are having issues enumerating/authenticating the user during their attempted application launch. Also, if your XenApp server for some reason has multiple network interfaces make sure the ICA listener is running only on the interface that best provides access/management of the Citrix solution.
Also do check all the server in application pool for the particular applications are responding to ICA connections , this also happens if any of the servers in application published pool is not functioning , IMA down, hung etc
It should be some time delay network issue.

If u make sure  click once will it launch in internal eniveronment ?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial