Delete Sync Issues in Outlook

murryc
murryc used Ask the Experts™
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Is there anyway to easily delete the thousands of sync issue entries that are created in Outlook (when using Exchange)?  This seems to be a common issue with Outlook and Exchange and in most cases I have users with Sync Issues in the thousands (I have over 15k right now myself).  I thought maybe I just had Exchange configured with issues, but these are clients on different hosted servers and some are using hosted exchange providers, so I am convinced this is just common.

So to delete these entries takes hours to CTRL-A and then Shift-Del to delete them for good.  It locks up the computer during that time and if you are lucky it deletes them for a few days.

I see errors in the following folders..

Sync Issues (15923)
- Conflicts (72)
- Local Failures (1)

So deleting 15923 messages is almost not possible with ease.  

What is the best and easiest solution to cleanup these folders?
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you can stop the sync errors on the outlook
Key: HKEY_CURRENT_USER\ Software\Microsoft\Office\14.0\Outlook\Options
DWORD: EnableConflictLogging
Values:

0 = Never save Modification Resolution logs
1 = Always save Modification Resolution logs
2 = Save Modification Resolution logs when a "critical conflict" occurs
<This is the new Default behavior when the EnableConflictLogging dword does not exist.>


http://anandthearchitect.wordpress.com/2010/10/09/outlook-2010-sync-issues-folder-is-full-of-sync-logs-synchronization-log-and-modification-resolution-with-exchange-2010-mailbox/
I have just deleted the folders themselves. Dont think its caused any issues or least havent heard of any problems from doing so.
Top Expert 2012

Commented:
AS sync Issues are usually recorded when in Cached Exchange mode
You could simply recreate the user profile, without Cached Exchange Mode on

A new profile should be created with out the Sync Issues folder

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Commented:
Cache mode is pretty much required these days if you want to work in offline mode, otherwise you would get more complaints from users from non-caching than you would from the sync errors, especially when your Internet or provider goes offline for any moment.

I tried the reg change, but that might only resolve the modification logs but it seems by biggest offended is the 'synchronization log:' emails.

apache, are you saying that if I start without cached mode, then since the folders will not exist, that if I go back and turn cache on then it will not create the folders?
Top Expert 2012

Commented:
If Creating a New User Outlook Profile.
IN theory Yes

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