Command window opens everytime outlook is opened

FreeRangers
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I have a user who's outlook is opening up a command window when ever they open outlook. The problem started last week, but they don't know what they did. If I disable all add ons (or start outlook in safe mode) then outlook opens fine, but if I enable any add ons then I get a command window when I open outlook. If I try to close this command window it closes outlook as well. The command window looks like it is going through some sort of debugging. I attached a screen shot. This also happened when the user open Autocad on Friday, but it is only happening in outlook today. Any ideas why this is happening?

Additional info:
Outlook 2007 latest updates and services packs
Windows 7 pro 64 bit latest updates and service pack
command-window.jpg
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Commented:
By the title on the command window, it looks like Outlook is working "Offline".

Found this reference on Microsoft's website:

http://office.microsoft.com/en-us/outlook-help/switch-between-working-offline-and-online-HP001232960.aspx

Maybe the user changed a setting and set the Outlook client to work offline.  Hope this helps resolve your issue.

Author

Commented:
No that isn't the issue. They are connected to outlook and are not offline. the offline that you saw is from the oasys mail manager add in, which loads the offline module so you can still search for filed emails even if outlook is offline.
WORKS2011Managed IT Services, Cyber Security, Backup

Commented:
Have you checked disabled items under add-ins, In Outlook go to File, Options, Add-Ins, Manage, drop down select disabled items. Enable if needed.

I think its safe to say you have a problem with a add-in, can you uninstall or disable one at a time to figure out which one is causing the problem?
Raymond PengSystems Engineer

Commented:
Are you launching Outlook from a shortcut?  Can you check to see what the target is pointing to or if there's some kind of switch it's using?

Author

Commented:
Outlook is pined to the task bar but I tried going into start > all programs > Microsoft office and opening outlook that way, but the same thing happens. I also tried a repair on outlook, but that didn't work either.

@WORKS2011:
If I disable all the add ins or start outlook in safe mode then there is no problem, but as soon as I enable any add in then the problem starts.
Raymond PengSystems Engineer

Commented:
It sounds like from your post that it's not just Outlook exhibiting this trend but Auto Cad as well?  If you open Auto Cad , a command window opens as well correct or is this affecting Outlook only?

If so,

Try running start > msconfig > Disable all startup programs.  Under services tab > select hide all Microsoft Services > disable the rest.  enable 5 of them at a time to troubleshoot

Author

Commented:
Auto Cad was doing it on Friday, but not today ,or at least not until I posted this, I opened autocad and a command window popped up, but then I closed Autocad and reopened it and the command window didn't pop up. It seems that when ever a .exe file is run (outlook.exe Autocad.exe, etc...) that this window will appear. It seems to be most consistent with outlook, and hit or miss with autocad. I have tried other .exe programs (like word, and excel) but the command window doesn't show up with them. Disabling the start up programs didn't fix the problem either.
Raymond PengSystems Engineer

Commented:
Can you try logging in as a different user, could be profile specific.  Sorry for having you try different things, but just a part of troubleshooting.

If you have system restore enabled - perhaps you could restore system state it to a previous snapshot.
WORKS2011Managed IT Services, Cyber Security, Backup

Commented:
Sounds like an add-in is causing the problem, not Outlook because the problem goes away disabling them. You can spend allot of time opening Autocad or Outlook (or other .exe's) in different combinations with different results which I believe is misleading because sometimes it works and sometimes it doesn't. I had a problem where an add-in was causing Outlook to crash and it was the Workshare add-in, the only way I found to eliminate the problem was to re-install the Workshare app. To take it a step further when I uninstalled Workshare it left a folder named Modules behind with Outlook components in it, it wasn't until I uninstalled Workshare and renamed the Modules folder to Modulesold when the new Workshare install worked. It was saving add-in components from the old installation.

Hope this helps.
Top Expert 2012

Commented:
Is possible it could just be that Loggin has been turned on

Open Outlook
Tool>Options>Other Tab
Select Advanced Settings

Under general Settings check to see that Logging is disabled (Not Checked)

Commented:
Since it started just last week, can't you just simply restore a systemstate before the problem occured. I have many times been able to fix a problem by just restore the system to an earlier state and safe a lot of time troubleshooting.

Author

Commented:
It no longer seems to be just an outlook problem, but whenever any window is open (Even Windows Explorer). I haven't tired with another profile yet, as this computer is at a remote work site. Is it possible that debugging got turned on for everything?
Raymond PengSystems Engineer

Commented:
I'm curious to what the cause of this is as well.  If it's happening for all exes - try resetting your registry keys for file extensions here:

http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

It would be nice if you can try a different profile to troubleshoot though to help pinpoint where the underlying cause could be.

Author

Commented:
It doesn't seem to happen on the local admin profile, I can't really delete and recreate the existing user profile, because as I said the computer is a remote workstation (and the user on the other end isn't tech savvy enough to recreate the profile).
Solved it. The problem was the mail manager plug in was in debugging mode, and every time it was opened the command windows would pop up

Author

Commented:
The mail manager plug in was in debugging mode

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