how to clean fakealert!grb?

frankbustos
frankbustos used Ask the Experts™
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 I got this trojan on my computer and now i have pop ups of ads wanting me to buy some software to clean it. i had mcafee installed and it said it quarantined them but i see no icons on my desktop and programs is empty! help!
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Commented:
First of all, do not run CCleaner or any other program that deletes temporary files.

Never mind what MCAfee calls the malware, what do the pop-up boxes say?

This article contains good general guidance for removal: http://www.experts-exchange.com/Software/Internet_Email/Anti_Spyware/A_6550-2012-Malware-Variants.html

Follow directions here for recovering files and icons: http://www.experts-exchange.com/Software/Internet_Email/Anti_Spyware/A_6209-Windows-XP-Vista-Recovery-rogue-Desktop-icons-missing-Empty-program-files.html
frankbustosSystems Administrator

Author

Commented:
i put in the hard drive as a slave on a clean system and i'm running malwarebytes. Macafee found fakealert.bz and it says deleted (cleaned failed) whatever that means! still running scan.

Commented:
It is much better to run removal tools with drive installed and Windows booted into normal mode whenever possible.
Sudeep SharmaTechnical Designer

Commented:
Slaving the HDD on another system and then cleaning is not a good practice these days.

I would recommend you to please go through the articles below for the basic troubleshooting and removal.

http://www.experts-exchange.com/A_1940.html (Basic Malware Troubleshooting)
http://www.experts-exchange.com/A_4922.html (Rogue-Killer-What-a-great-name)
http://www.experts-exchange.com/A_5124.html (Stop-the-Bleeding-First-Aid-for-Malware)

I hope that would help.

Sudeep
frankbustosSystems Administrator

Author

Commented:
thanks, this worked for me.

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