Permission To Run Office Diagnostics

Peter044
Peter044 used Ask the Experts™
on
Hello,

I've been having some problems with Outlook and one of the things I thought I'd try would be to run MS Office diagnostics.  However, when I run it I get an error message saying that I don't have permission, yet I have administrator privs.  I tried clicking on properties, advanced to click run as administrator, but the option is greyed out.  Can someone tell me what is going on and how to go around it?

Peter
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Raymond PengSystems Engineer

Commented:
What version of Office are you running?

Can you use the control pane > repair feature?

start > run > appwiz.cpl

right click > change > repair

Author

Commented:
I'm running Office 2007.  I'll try that,

Peter
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Another thing you could do (ONLY Temporarily) is to go to User Account Control and turn it off to try the repair again. I do NOT recommend disabling UAC on any permanent basis.

... Thinkpads_User
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Author

Commented:
Sorry, I might have misunderstood you.  When I ran appwiz.cpl, it brought up the Uninstall/Change Programs.  Were you suggesting there was a problem with Office rather than a permission issue?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Another thing to try (since this is Office which includes Outlook) is to run the Diagnostics from Word or Excel.

Go into Excel, Excel Options, Trust Center, click on the Trust Center Settings button. Then check (select) the option to Download a file from Microsoft periodically.

Then back to Options and select the option below Trust Center (Resources I think). You can run Diagnostics from Resources. There is a Run Diagnostics button.

Try this approach and let us know. .... Thinkpads_User

Author

Commented:
Hi Again,

I followed the idea of repairing Outlook from the control panel and that seemed to fix the problem I was trying to solve.

In terms of the permissions issue, it is not really a UAC message that I get.  Here's the text:

"You cannot run Office Diagnostics because you do not have sufficient permissions.

To run Office Diagnostics, access to the Microsoft Windows event log is required.  Typically, Guest accounts and user accounts with reduced permissions do not have access to the Windows event log."

Nice try  on the Excel option, but I got the same message,

Peter

Any ideas?

Peter
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Office update and repair functions should run if your userid is a member of the administrator's group.

Is this machine standalone (yours on WORKGROUP?) or is it on a Domain (and you are not domain admin)?

If yours, Office may be damaged. I tried all my own medicine on a virtual machine where I have Office 2007 and the Diagnostics worked fine.

Next steps:
1. Office 2007 has 3 service pack plus patches. If you are not up-to-date, download and apply the service packs and then patch. If you are up-to-date, download SP3 and see if you can re-apply it.
2. If nothing works, uninstall Office, restart, and re-install.

A word of caution: Sometimes Office goes bad and you cannot re-install. Also, in another post you say Outlook has a PST file problem and that might be related to this (that is, this problem is causing the PST problem).

So if you choose to uninstall, pick an off time, and be prepared for the eventuality that Windows has a problem and you may need to re-install Windows.

I have not had Office in such a state on my own machines and when Office has gone bad on a client machine, the easiest way to resolve it all was to re-image.

.... Thinkpads_User

Author

Commented:
Thanks.  It's unlikely that Office is damaged, as I just repaired it.  The damage could have survived the repair, but as I said in my previous post, the real problem I was trying to fix has gone away and that would lead me to believe the repair worked.

I am up to date on SP3.

I believe that I am standalone in the context of your question, as I am a home user in a work group with my laptop.  How would I confirm this?

Peter
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are probably not on a Domain. Right Click on Computer and select Properties. It should show WORKGROUP near the bottom.

I do not understand why you cannot run Repair if Office is functioning properly. You said that Repair worked, but then you said you got the same problem when trying to run Repair from Excel. So there appears to be some error in Office.

If Office is now working to your satisfaction, then you can probably leave it for the time being. I have this nagging feeling that the problem may return.

With respect to UAC, you can turn it off, then restart (you have to), try the Repair again. Either way, turn UAC back on and restart again (you have to). Also try UAC at is second lowest level. That does not require a restart, but I don't think it will fix the permission problem.

Also, you said above "To run Office Diagnostics, access to the Microsoft Windows event log is required" . You would have installed Office from a given userid. Are you trying to run Repair from the same userid in Windows 7.

.... Thinkpads_User
Raymond PengSystems Engineer

Commented:
The office repair probably did fix the problem that you wanted to deal with for MS Office but it is a bit odd that you are having that permissions dialog box.  

What version of Windows 7 are you running?  Is this a 32 bit or 64 bit OS?  

start > run > compmgmt.msc
under local users / groups > administrators > what names are in there? can you create a new admin account to test?

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