Outlook 2007 Problem

Robert Ehinger
Robert Ehinger used Ask the Experts™
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I have a computer running Windows XP SP3 and Microsoft Office Suite 2007. All office applications seem to run properly except Outlook. I can open Outlook when I first boot the computer and the Outlook icon will appear in the system tray (bottom right corner) looking like the program is running. If I close Outlook the icon remains but is greyed out with an X through it. I then can no longer open Outlook. I have tried to fix this problem using the repair option from Add/Remove programs, from the original installation disk and the Diagnose and Repair routine in Outlook itself. I have run out of ideas. I have run virus scans, chkdsk, and scandisk but nothing seems to help. I have run out of ides. Please advise.

Thank you!

Robert
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Check to be sure you are not starting multiple occurrences of Outlook. Does it start itself when starting the computer (in the startup group)?  To ask this another way, is it already running when you try to start it manually?  Before starting Outlook, open Task Manager and look at running applications.

.... Thinkpads_User
Top Expert 2012

Commented:
Rather than running repair

have you tried a complete uninstall and re-install

Commented:
If did not try Running Scanpst.exe to repair, Plz try.

Links shows, how to..
http://www.outlook-tips.net/beginner-user/use-scanpst-to-repair-outlook-files/

&
also try disabling Antivirus and see if any difference it make.
WORKS2011Managed IT Services, Cyber Security, Backup

Commented:
copy and paste the application error so we can analyze it - thanks
Robert EhingerIT specialist

Author

Commented:
I will try try Running Scanpst.exe. There is no error just the greyed out icon and the program won't open. I did check to see if it was working online and it was but after checking that - making no changes- it worked properly until I clicked the file menu once again. Then I was back to the same problem.
Robert EhingerIT specialist

Author

Commented:
I ran Scanpst.exe. and it found an error and repaired it but I have the same problem. It has not been fixed.

Commented:
To understand the problem, what if you create new account without linking to problem PST , will the problem exit ?

Plus
what is the result if  u work with Antivirus disable ?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
In your first post, you suggest this is only one computer causing the issue and you have taken a number of steps including repairs, reinstallation of Office, virus cans, and the scanpst process.

It is probably time to consider re-installing Windows. A corrupt user profile takes almost as much work to repair as a fresh install of Windows.  .... Thinkpads_User
Robert EhingerIT specialist

Author

Commented:
I did not reinstall office - only ran the repair routine. Reinstalling Office would be my next most logical step.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I misread the first post, sorry. So yes, do try a full uninstall, restart and then a full install (Full, not Typical) and let us know how that proceeds. ... Thinkpads_User
Robert EhingerIT specialist

Author

Commented:
OK, here is the latest - it makes no difference if the antivirus is on or off. A different account not linked to the pst exhibits the same problem.

I ran sfc /scannow and several files were repaired and the CD was required for this. The problem was, not all files were repaired because this system has the XP Media Center edition and the only disks I have are XP Pro SP3.

I then updated the Windows installer before proceeding.

I did a complete uninstall and reinstall expecting to have to set up my email account again but as soon as I opened Outlook it connected to my email. All was well until I installed some updates. There were two plus SP2 for Office. Once they were installed the problem began again. I was able to uninstall one of the updates and then restart and the problem seemed to go away. Then another update installed when I shut down and upon restart I had the problem again. I am now trying another uninstall/reinstall and I will (I guess) avoid updates.

Any thoughts on this issue?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I would go through the uninstall again.

1. Copy your PST file (mail file) to a safe, non-Outlook location. Copy it twice and be certain. We are going to delete it.
2. Close Outlook, open Control Panel, Mail (or Mail32) and delete the Outlook Profile and delete the email accounts.
3. Uninstall Office.
4. Restart.
5. Now reinstall and update. Outlook should NOT have an account. Is that correct.
6. Do some tests to see if the problem has gone away.
7. If so, patch and carry on.

Please post back here. .... Thinkpads_User
Top Expert 2012

Commented:
There were two plus SP2 for Office. Once they were installed the problem began again

Before uninstalling and re-installing without the updates
Try installing SP3 for Office 2007

http://www.microsoft.com/download/en/details.aspx?id=27838
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have the following Service Packs for Office 2007. I never tried just SP3 without the others, but Microsoft has steadily been requiring pre-requisites for service packs (install all in serial order).  

Outlook-2007-Service-Packs
See if you can compare your service packs with the above. I know they work.

... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and I was pleased to help you with this. .... Thinkpads_User

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