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Plesk 9.5.2 -  A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Parallels Tools Service service.

Poly11
Poly11 used Ask the Experts™
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Our Windows 2008 R2 server running Plesk 9.5.2 has the following error that eventually takes all of our domains down:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Parallels Tools Service service.

We had this problem a year ago and our provider, GoDaddy, told us that the only solution was to re-provision our virtual dedicated server.

Their support is terrible and hasn't helped us much. Can anybody please shed some light on this issue besides telling us that this is a normal error like GoDaddy? When this error occurs, the event log has record of this issue every minute and during that time all domains are not available.

Any help will be greatly appreciated. Right now we are having to reboot the server every day to fix this issue which is becoming a problem.

Thanks
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IT Security Analyst Senior
Commented:
I know that I hate being on hold too..

However, going to their web site..  I see under the support a Chat option..  I know that phone trees get messy, but this maybe another way to help you.

http://www.parallels.com/support/home/

HTH,

Kent

Author

Commented:
We're getting the following error for all of our domains:

UDP client handler shutting down due to fatal receive error: host unreachable

When the server is rebooted the error disappears. Thanks for the Parallels.com link, I have tried that forum as well and have had no luck. GoDaddy says the issue falls on me, the Server Administration. I'm not sure why I'm paying them over $200/month but am guilty of allowing it to happen.

Author

Commented:
Thank you.