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Machine bluescreens - running out of things to replace

Penny Wise
Penny Wise used Ask the Experts™
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We have an HP DL140 server running Windows 2008 R2. It has been experiencing rebooting issues. We have replaced the motherboard, power supply and memory which has reduced the frequency but still the server reboot around once a week. Power to the server is clean, heat is not an issue. We were having issues with the dump file creation but a hotfix from MS corrected this issue. So far not able to garner any additional info from the minidump created (attached). Any thoughts, suggestions or assistance is greatly appreciated.
Mini041712-01.dmp
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Commented:
For our benefit, what is the model G2, G3 and version of W2k8 32-bit or 64-bit?
Is it under warrantee with HP?  what is it's age?
Have you applied all the latest patches and firmware?
*** Hopeleonie ***IT Manager

Commented:
Points to PCI IDE Bus Driver Extension.
Do you have more Dumps?
Penny WiseClown

Author

Commented:
thanks for your response. It is a DL140 G3 running Win2k8 R2 X64. Server is under warranty and is around 4 years old. All updates and firmwares installed .

Commented:
since that seemed to be the newest model, that is the one I looked at for software.
Not familar with that model and i was surprised to see it doesn't have HP insight to test hardware.
Penny WiseClown

Author

Commented:
Attached is the previously collected dmp file. We have no older files due to dump file creation issue which was recently rectified.
Mini041012-01.dmp
*** Hopeleonie ***IT Manager

Commented:
For me it looks like third party driver issues. Can you go to Dell and please update all drivers?
Specially the PCI IDE Bus Driver!
Penny WiseClown

Author

Commented:
HP doesn't have any newer driver software available for any devices.

Commented:
Have you tried resetting BIOS to Factory Default, or changing the SATA type in BIOS.  Not sure what your options are there.
Top Expert 2012

Commented:
Do you have any cards in it?  If they are faulty, they can cause crashes.  Swap them out or remove them, until you get a stable platform.
Penny WiseClown

Author

Commented:
removed a PCI-e USB3.0 card that was installed in the server - waiting to see if it resolves the issue.
Penny WiseClown

Author

Commented:
Sadly still rebooting, it went 8 days without incident, and now two days in a row it has rebooted.
Event ID 1001 shows
"The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0xfffffa6007074000, 0x0000000000000002, 0x0000000000000000, 0xfffff80001aab390). A dump was saved in: C:\Windows\MEMORY.DMP."
Top Expert 2012

Commented:
Can you attach the memory dump?  We might be able to analyze it for the cause.
Penny WiseClown

Author

Commented:
All fields report Not Available - nothing to analyze sadly.
Commented:
Problem is caused by " SATA port is configured to use IDE emulation"...check bios settings (sata,ahci-hard drive mode )

Or

Install this hotfix

http://support.microsoft.com/kb/2288487

Reboot after installing the hotfix.Hotfix will update the PCIIDEX.SYS which will resolve your issue.



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