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Outlook 2010 with Exchange 2003 - Free/Busy issues

longshot_tw2
longshot_tw2 used Ask the Experts™
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I have some outlook 2010 users that are unable to view some others free/busy data.   They have in the past and it just started not funtion.  It is not 100% just some users can't view other users free/busy data.    I can view all the free/busy information, same exchange server and same Outlook version.   Hoping for reasons this is acting up.
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Commented:
Perform the following and report back with your findings:

1. Is your Exchange server on SP2? http://www.microsoft.com/download/en/details.aspx?id=9664

2. Have you run Microsoft Update on your Exchange 2003 server? This is different to Windows Updates? http://update.microsoft.com/microsoftupdate/

3. Run Exchange BPA and address the issues its flags up? http://www.microsoft.com/download/en/details.aspx?id=22485

Let me know how you get along and it goes without saying to ensure you have a full backup of your server before applying updates.

Commented:
please can you open the outlook with the /cleanfreebusy switch.

the complete command may be outlook.exe /cleanfreebusy

Regards
XV

Author

Commented:
I ran the cleanfreebusy switch didn't seem to work.

Author

Commented:
sorry the switch seemed to work, it just didn't resolve the issue.

Commented:
where did you run the command, you have to go to the installation office directory

Commented:
Search for the Microsoft Outlook executable file, Outlook.exe, and make a note of the path to Outlook.exe. For example, the path might be C:\Program Files\Microsoft Office\Office11\Outlook.exe.
Click Start, and then click Run.
In the Open box, type the complete path you noted in step 1, including the file name. Press the SPACEBAR once, and then type a forward slash mark (/) followed by the switch.
For example, if you want to use the CleanReminders switch, the command you type in the Open box should look like this:
"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /Cleanreminders
 NOTE   Paths that include spaces between words must be enclosed in quotation marks (") and are case sensitive.

in our case the command may be "/cleanfreebusy"

Author

Commented:
The switch seemed to work.  Just didn't resolve the issue

Commented:
please check if can you resolve the autodiscover.yourdomain.

Thanks
XV

Commented:
@LBDP: Its Exchange 2003 no autodiscover. Free / Busy will be done via Public Folders.

Author

Commented:
I can not resolve autodicover.mydomain.   It is 2003, but checked anyway.
Top Expert 2012

Commented:
Check the users with the issue have SP1 installed
http://support.microsoft.com/kb/2460049

Author

Commented:
I've requested that this question be deleted for the following reason:

have not logged in for a while