You do not have permission to send to this recipient

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I have a user receiving this message when sending to the recipient. However, the recipient sent a test message and we replied to the email as a test and it went through. When I reply to the message again only this time pasting the contents from original message it gives me the bounce back again. I have tried removing the signatures as well as copy and pasting contents to notepad and then copying the text based message in and still receive the error.

The Exchange Server is a SBS 2003 SP2
Users uses Outlook 2007 on Windows Vista Business SP2

Thoughts?  



Subject: Undeliverable: FW: 2369.02 / UNCC XI_SW Lounge Electric Range Hood


Your message did not reach some or all of the intended recipients.

      Subject:      FW: 2369.02 / UNCC XI_SW Lounge Electric Range Hood
      Sent:      4/17/2012 9:55 AM

The following recipient(s) cannot be reached:

      j.Palmieri@fwagroup.com on 4/17/2012 9:55 AM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <unitedeg.com #5.7.1 smtp;550 5.7.1 Error number 000033.>

Joe
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Commented:
Delete the entry when it tries to auto predict the email. Then try to resend. Even though the address is correct in auto predict I have seen this happening before

Author

Commented:
That would have been way to easy but unfortunately, that did not work. I also tried sending a an all text message as well as manually typed out the email address.

Commented:
change the format of the outgoing email. If its at html  then try rich text or plain text.

if the test email worked but failed when you included the body of the email might be something in the email thats preventing it.

Just a thought.

Author

Commented:
Just sent as plain text and error received. I have also sent a test email to the user from the administrator email account and that did not give an error.
Rajith EnchiparambilOffice 365 & Exchange Architect

Commented:
What if you compose a new email to this user, rather than replying? Does that bounce?
Try picking the user from the address book rather than using Outlook auto complete.
Hi.

5.7.1 usually relates to spam filtering. Please contact the recipient and ask them to add you (or your mail server) to the 'allowed senders' (or similar) list on thier mail server.

Author

Commented:
Rajith,

I started a new email and manually typed in the user's email address and copied information from Notepad and pasted into the body. I also removed the signature so that the email was all text. Then made sure to send the email as Text and not HTML.

Author

Commented:
Delandale,

I will call the user this morning and have our domain added to their spam filters however, it doesn't look like the email is leaving our domain. I have added their domain to our safe senders list in our spam filter yesterday. I will let you know what the results are in a little while.
Hi.

Following a few checks, it would appear your rDNS has not been set up. This should be the same as the name your email server announces itself as in your SMTP banner. You can set the rDNS record via your ISP or whoever provides your external IP address. It should be set to lsh0100.uslec.net

This may be the cause of your emails being rejected.

Commented:
I don't believe this is a reverse dns issue or a spam filter issue, from the initial bounce message it seems the error is being bounced from your exchange server. I am presuming unitedeg.com is your domain name?

j.Palmieri@fwagroup.com on 4/17/2012 9:55 AM
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <unitedeg.com #5.7.1 smtp;550 5.7.1 Error number 000033.>

Commented:
Deleting the user account and resetting it backup might be the quickest option as it seems to be just this one account
http://www.experts-exchange.com/Software/Internet_Email/Q_22747162.html

Author

Commented:
Sid,

The domain name is unitedeg.com. However, I have discovered that other user's even the administrator account (administrator@unitedeg.com) is not able to send emails to the user. The administrator receives the error as well as another user. I will look at the rDNS issues tomorrow.

Thanks

Author

Commented:
Sid,

I haven't heard back from you in a while. I wanted to let you know that the issue has been narrowed down to the user on the opposite end of the email. Apparently this is a known issue with the user at the fwagroup.com.

Thank you for your help
We did end up seeing that the DNS on our system was set for Open DNS and was dropping continually. Not the most complete overall answer, but since the change we no longer have the issue. thanks.

Author

Commented:
We were able to resolve the issue outside of EE recommendations

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