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Keyboard errors in Workspace email

oneononecomp
oneononecomp used Ask the Experts™
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Customer complains of errors when typing in Workspace, Go Daddy's email program.  The keyboard works fine in all other programs.  The keyboard has been changed.  The usb port that they plug into has been changed.  Go Daddy doesn't have a fix in the knowledge base or apparently the issue has not been raised.  Suggestions?
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Don't know Workspace so just a shot in the dark here. Does Workspace have a "character encoding" menu entry?  If it does, see if its set to UTF-8.
Top Expert 2012

Commented:
What kind of errors are occurring?  Check if shortcuts are enabled in Workspace and if they are inadvertently being used.

Author

Commented:
Callandor - it appears to be keys not registering when typing rather than shortcuts.
Top Expert 2012

Commented:
Did you do a check for a keylogger or malware that might be monitoring keystrokes?  TDSSKiller, MalwareBytes, and Microsoft Security Essentials are among those I would recommend.
They are retrieving emails via Go Daddy website. I had them load Mozilla and the problem went away. They were using IE8.

Author

Commented:
Did not solve but found a work around myself.