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Dell Vostro 200 doesn't recognize keyboard and mouse after windows XP is loaded

ap_1986
ap_1986 used Ask the Experts™
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Hi all,

I have an Dell Vostro 200 with Windows XP probably SP2...
I can use my keyboard in BIOS but when windows xp has started, I have no keyboard and no mouse...
I see that a lot of people have this issue... I'm not sure if it's the USB Hub driver or the keyboard/mouse driver or more probably the registery... For my point of view, it's an Windows issue but I'm not an expert of this kind of stupid but crap issue...

I have already verified the usb settings in the BIOS, update the BIOS, tried to connect them to different usb port, replace the keyboard and mouse but still not working...
It's perfectly working with an Mini XP live cd or Linux live cd...

And Dell has the good idea to design this computer without PS2 ports...Thanks Dell !

Fresh install or re-installation are not an option...

Thanks for you help !!!!!!!  :D

Anthony
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Hello,

Have you tried updating the chipset drivers?  They should be available from Dell's site.  The updated chipset drivers also apply to the USB ports.
Try moving the USB devices to another USB port after Windows boots.

Author

Commented:
Hi guys,

Thanks for your fast answer !

@bigeven2002: I just dowload motherboard chipset driver utility from Dell and I will try to execute it with an mini-xp live cd but I'm not sure that it will work.. I keep you in touch in a few minutes...

@number-1 : I tried to move usb devices to other prots after windows has started and wait a minute but it doesn't work...

Thanks !
Oh ok, I was under the impression you were able to navigate Windows with a PS2 kbd and mouse.  Are you working exclusively off a live CD and not the actual install?

Author

Commented:
No, Dell has the bad idea to doesn't put PS2 ports on this machine... :o
I see.  it is understandable that a driver update would fail from Live CD since that is meant to never write to the HDD.
Does your workstation have any expansion ports?  If it has a PCI port, you can try adding PS2 ports that way:

http://www.outletpc.com/c5597.html

Never tried this but it might be an option.  Hopefully it can be installed without any user interaction in this case.  And if it does work, that opens up the ability to install the chipset drivers.

Author

Commented:
Indeed, I haven't PS2 ports on the Dell Vostro 200 so I can only use USB devices.
With mini xp live cd I can launch executable and point them to the real C: drive but it's not working every time, I m actually running the Intel Chipset Device Software Setup from my live environnement and target the real C: drive but it's like freezing during the install processus.... So I m waiting... :o

Author

Commented:
Yes, I had also thinking to buy a PS2 controller card but the problem is that it will take too long, I have an accounting software on this machine and the accounting guy are waiting to be able to have access on this machine.... But nice idea ;-)

Author

Commented:
I successfully ran the Intel Chipset Device Software Setup through my xp live environnement and target the real C: drive, then reboot the machine but it's still not working, arg :(
Since it's done through an live environnement I can't be 100% sure if everything was correctly done but it's look like... any other idea ?

Thanks
That's great the install went through.  I think in this case though with it still not working, it may have written to live cd registry in RAM instead of the registry on the actual HDD.  So even though the files are there on the drive, the registry probably does not know about them.

I understand on ordering the card online.  Ordering it online does take a while but you might also check to see if a local used computer or thrift store has one.

Other than that, since it is a Vostro 200 it is probably out of warranty so replacing the motherboard is probably out of the question, that would typically be next day delivery.

Other than that, unless there is a way to manually write drivers to the drive and registry, I am out of ideas.  Sorry.

Author

Commented:
No problem... I dont think that the motherboard needs to be replaced since in It's working on my live environnement and in the bios...

There something wrong with Windows registery or ... Because keyboard driver (kbdclass.sys and kbduid.sys) are well present on my windows/system32/config/drivers folder....

But anyway thanks you ! :D
If the machine is set to allow remote connections you could try RDP.

You can access the registry remotely but not sure what you would change.

http://www.techrepublic.com/article/remote-registry-administration-in-windows-xp-professional/5173421

Author

Commented:
The problem is that I have no other pc member of that domain...
I have only the DC Controler running SBS 2003 and one of the client pc running  on xp and since I doesn't have the domain admin login/password, I can't add another pc to this domain to use RDP....unfortunately, nobody can remember the domain admin account info and they leave me with this issue... :D

Author

Commented:
I have access to my registry using my live environnement but I have no idea what to check exactly , what's normal and what could be wrong :(

Author

Commented:
Maybe I need an windows registry expert LOL...
There are so much people who had this problem and the only solution I see is that people has reinstall their OS... but I can't do that... :(
I'm stuck and this f*** keyboard makes me mad...damn

But thank you for trying to help me, I appreciate !

Author

Commented:
The main question stay how my Windows XP can forget how an usb keyboard + mouse works by just replacing it or using a different usb port... and don't even try to reinstall them or...
How is this possible ?
What could be changed... ?

Author

Commented:
FYI : I just see an old topics with the same hardware and same issue... but not really solved since the guy has just finish to reinstall windows...

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23106326.html

Commented:
Do you have a different brand of USB keyboard or mouse to try? If so, plug it in with others connected first, then try without them connected.

Author

Commented:
I specially buyed an windows wired keyboard + mouse kit... I was hoping that Windows XP will be able to natively works with it's own brand...

Since It might be not an compatibility issue or driver, I' think that I need to focus on the registery keys but I just have basic knowledge of windows registery keys...

But I might be wrong....

Author

Commented:
I'm running a basic AV/malware scan just in case of....and by the way, I will try to clean the registery and let's hope that it will find something... But I'm not convicted at all :)
After that, let's hope that someone can tell me where and what I must check in the registery... or has a better idea...

Thanks all
You could reset the SBS 2003 DC password if you have local access. Still there's no guarantee that the PC you are working on has remote control enabled.

http://www.petri.co.il/reset_domain_admin_password_in_windows_server_2003_ad.htm
Here's one user that managed to fix this once he connected via RDP. There's a few other suggestion on there.  

http://www.techrepublic.com/forum/questions/101-241823/usb-mouse-and-keyboard-not-working-in-windows

I connected the pc using remote desktop and uninstalled the USB controller from device manager and restarted the pc. USB controllers loaded then I plugged the USB keyboard and mouse one after the other, the drivers loaded automatically and they just worked fine.

Author

Commented:
Problem is that it seems that I can't log into the DC with the Local Administrator since apparently there are an standard security policy in SBS 2003 that doesn't not allow me to login "directly" with the local admin or a member of the admin group....

See : http://support.microsoft.com/kb/841188

And the only other machine member of this domain that I was hoping to be able to open an RDP session to this DC is stuck by my keyboard/mouse problem :((

I'm not lucky for sure !

Thanks.

Author

Commented:
Yes I know it's sucks because I can't either use my DC to launch an RDP session to solve my keyboard/mouse problem with the device manager.... :o
One user managed to fix the keyboard issue by installing a PCI USB card.

How I got it to work was to put a USB PCI add-in card in the system and boot. The system found the drivers for the card and then the the mouse & keyboard started working (they were plugged into the onboard usb ports). Shut down and removed the card and all has been ok. .

Author

Commented:
I will try to install pci card after the lunch and I wil let you know.

Thx !

Author

Commented:
I doesn't have a PCI USC controler card right now but I tried just for the fun to add another pci card but nothing happend....

I found a keylogger with my basic AV/Malware soft, I will run another advanced scan with a better software and see what's happend next....

Thanks
With the presence of a key logger, I'd just wipe the PC unless you need data off it.

Author

Commented:
Indeed but the old domain admin may not have setup backup plan and I need to run a specific accounting program on it and cannot wipe these data....

I will see if I can found & repair corrupted entries in the regisitry...

My last idea will be to convert this physical machine to a virtual machine, it may solve my problem and I will prevent this vm to access internet in case of it might still have something malicious on it...

Let's see what happens next...
You could just pull the drive and copy from a neutral machine. That should preserve your data.

Author

Commented:
It's now 00h30 in Belgium, l will keep you updated tomorrow... :)

Thanks to all guys who follow my post and help me to find the cause of this problem...
Commented:
So there is the end of this story... For other people who will encounter this issue :

I found a keylogger, and another malware...
Since a didn't have a registery backup and the rescue AV disk can only delete malicious entries without repairing them I wasn't able to get my keyboard an mouse back.

For my purpose, I successfully virtualize the computer and VMWare was able to handle the keyboard and mouse and the guys from accounting were able to work ont the accounting software and data who were on this pc....

Then I made a fresh install of this computer and everything is working normally...

I hope it will helps someone else ;-)

Anthony

Author

Commented:
I has the idea to scan the computer for keylogger and malicious software, virus and my idea seems to explain the causes of my problem and the only reliable way to get it back to work is to perform a fresh install....