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Trouble forwarding 1 particular email

brendanosmith
brendanosmith used Ask the Experts™
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A user received a flight confirmation from United Airlines.  He has tried to forward it to multiple people and it freezes his Outlook.  I have tried to forward it from My PC and it freezes as well.  I tried disabling all add-ons but problem persists.  details are below

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:      AppHangB1
  Application Name:      OUTLOOK.EXE
  Application Version:      14.0.6117.5001
  Application Timestamp:      4f3e2d20
  Hang Signature:      51c6
  Hang Type:      256
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033
  Additional Hang Signature 1:      51c6a25bbe4d0c82b54fd5633553035f
  Additional Hang Signature 2:      25f7
  Additional Hang Signature 3:      25f7e2d0d59831f9fbf478a2d5aab732
  Additional Hang Signature 4:      51c6
  Additional Hang Signature 5:      51c6a25bbe4d0c82b54fd5633553035f
  Additional Hang Signature 6:      25f7
  Additional Hang Signature 7:      25f7e2d0d59831f9fbf478a2d5aab732
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Top Expert 2012
Commented:
Have had the same issues from American Airlines as well.

I think its something to do with passenger confidentiality......not really sure

I have found it you create a New Plain Text Email
Copy the info out and paste into the new Plain Text Email it will work
Same issue here with United Airlines e-mail forwarding.  

I worked around it by clicking on forward message, then clicking on Options tab and selecting 'Plain Text' instead of HTML and it fires right off without hesitation.  Using Outlook 2007/Exchange 2007.

There should be no need to copy and paste it into a new message.  This way skips that step and has the same result.  I believe it is because the messages are 2 MB+, not huge, but has a lot of embedded images in it.  The wait time is about 4 minutes to send when sending it as HTML to a single recipient.  Sending it as plain text is 1 second.

Hope that helps.