Virus

Jack_son_
Jack_son_ used Ask the Experts™
on
Hi,

I have a few trojans on my computer, the AV has quarantined these:  Trojan:Win32/Bumat!rts .

I also had one that was removed:  Trajan:JS/Pagins.gen!A.

It seems that all my programs under Program Files are gone.  When I go to the C: drive, I can see the folders buy they look very light.  I can seem to open documents but it isnt fully functional.  

My system is Windows 7 64-bit.

Does anyone know how to repair this?
Thanks,
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Author of the Year 2011
Top Expert 2006
Commented:
Two EE Articles that I think will help you. The first identifies the basic steps and procedures to take for most infections and the second may be directed right at the infection you have.

Stop-the-Bleeding-First-Aid-for-Malware

Windows-XP-Vista-Recovery-rogue-Desktop-icons-missing-Empty-program-files:
ctssteveowner
Commented:
You can try to install Malwarebytes and run a scan on your PC,I would recommend doing this either in Safe Mode or on a clean PC, before doing that I would try to do a Restore to any early date before your system was infected.

Start > All Programs > Accessories > System Tools > System Restore

And choose from bold date, this will not effect any of your documents, pictures or music.
Author of the Year 2011
Top Expert 2006

Commented:
There are any number of reasons for NOT doing a Safe Mode scan - if your system will boot to Normal Mode.

Details here:
Malware Fighting – Best Practices
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This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

Top Expert 2012
Commented:
The virus has 'hidden' your folders

You need to right click on the folder and choose Properties
Look near the bottom you will see Hidden is ticked - untick and it will unhide that folder
Author of the Year 2011
Top Expert 2006

Commented:
smckeown777 -
Please take a few minutes to read the article by MS MVP rpggamergirl about " ...empty Program Files". There is a lot of information about actually repairing this type of infection and using the automated tools to cause a full solution is better than manually attempting to treat a symptom.
ctssteveowner

Commented:
Younghv, a very interesting article and well written, I will follow those tips from now on. Thanks for that link.
Author of the Year 2011
Top Expert 2006
Commented:
Cool - thanks.
When you like an EE Article, don't forget to vote "Yes".
"rpg" has among the highest rated articles on all of EE.
Top Expert 2012

Commented:
Ah, lovely, sorry @Younghv I actually didn't see any of the replies before I submitted my answer - guess we were all typing answers at same time!!

Will check the article out as this happened on a machine on us few weeks ago, cheers ;)
Author of the Year 2011
Top Expert 2006

Commented:
No problem - I fudge a little and have some of my basic comments/links pre-typed on a "cheat sheet"...saves my fingertips (and response times).

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